Hey @wolverinejoe80!
Unfortunately Ninja Forms doesn’t control the email experience beyond setting up the email action.
We pass the data onto your local WordPress -> PHP installation, which is usually managed by your webhost.
Please check out our troubleshooting documentation here: https://docs.ninjaforms.com/customer/portal/articles/2045713-troubleshooting-ninja-forms?b_id=9172#ts_email If you are still having issues after following the documentation above, it may be worth reaching out to your webhost to ensure your hosting plan provides email support and that there are no restrictions on it such as email address you must send from, a limit on emails per hour, and more.
Please also be aware per the documentation above that many email hosts will reject emails sent “To” and “From” the same address, so please make sure that you are using different email addresses in your “To” and “From” fields in your notifications. The most common issue we see with sending emails is setting the form submitter’s email address as the “From” address, which breaks the hosting rules mentioned above. In these use cases, it’s best to leave the “From” field blank or use your admin email address, and use the “Reply-To” field to hold the form submitter’s email address instead.
If you want to bypass the host all together for your email options, we have a blog post on other SMTP plugins here : https://ninjaforms.com/ninja-forms-email-not-working/
I hope this helps!
