Sent to users no longer on my website
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I use Brevo (used to be Send In Blue) as my mailer for WordPress. When I sent out my email today, it sent to people that do not have accounts on my website, drawing their emails from my Brevo account? I don’t know how this happened. It’s confusing me. I think it might be because I selected ‘Send to Roles’ instead of ‘Send to Users.” Would this be the issue?
I had several people reply telling me they don’t have an account on my website and when I checked, they were correct. However, they are on my transactional email list in Brevo.
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Well that’s not what happened and I can prove it with screenshots and logs and data. I only have 118 users. WP Mail SMPT keeps a log of all my emails. So does Brevo (SendInBlue). 203 emails were sent! I can PROVE that your plugin sent emails to contacts from my Brevo that are NOT account holders on my WordPress. And if what you’re saying is true, then please explain to me how the heck a non-account user would end up getting my email!!!
Well, I am now eating my words.
So while I gathered up the data and screenshots to send over, I found the error and it is my mistake.
First, I searched using the subject heading but left the tailend out so after going through every single email can comparing the 118 users to the 203 emails that went out, it included some previous emails to old accounts.
And the account holder emailed me with a different email address than what she used to sign up, so that’s why I couldn’t find her. After using the original email, I found out she DOES have an account. So she was incorrect and I have contacted her to let her know.
So this is my mistake and I am terribly sorry for the confusion.
This is the first time using your plugin and apparently, I have some things to learn.
Thanks for your support.
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