• Resolved RF GESTION

    (@rfgestion)


    hello,

    since last upgrade of the WooCommerce Stripe Gateway to Version 8.6.1?

    duplicates sepa are back, even using the php fix :

    add_filter( ‘woocommerce_subscription_get_payment_method’, ‘use_sepa_updated_checkout_gateway_id_for_subscriptions’ );

    /**

    • Filters the return value of ‘WC_Subscription::get_payment_method()’.
      *
    • Returns ‘stripe_sepa_debit’ if UPE is enabled and the gateway is ‘stripe_sepa’.
      *
    • @param string $value The payment method ID.
    • @return string
      */
      function use_sepa_updated_checkout_gateway_id_for_subscriptions( $value ) {
      if (
      ‘stripe_sepa’ === $value &&
      class_exists( ‘WC_Stripe_Feature_Flags’ ) &&
      WC_Stripe_Feature_Flags::is_upe_checkout_enabled()
      ) {
      return ‘stripe_sepa_debit’;
      } return $value;
      }

    can you assist urgently please?

    The page I need help with: [log in to see the link]

Viewing 12 replies - 1 through 12 (of 12 total)
  • Plugin Support omarfpg a11n

    (@omarfpg)

    Hi @rfgestion,

    since last upgrade of the WooCommerce Stripe Gateway to Version 8.6.1 

    duplicates sepa are back, even using the php fix :

    Thank you for bringing this to our attention. I just tested a SEPA payment on my site to learn more, and I got two emails from a SEPA order. Is this what you’re referring to? What has been your experience?

    I’m reporting this to our developers here: https://github.com/woocommerce/woocommerce-gateway-stripe/issues/2463#issuecomment-2299160831. You can follow this GitHub thread and comment to stay up to date with this issue.

    Thanks!
    -OP

    Thread Starter RF GESTION

    (@rfgestion)

    @omarfpg Hi !

    I’m not talking emails, this would have not been so critical… I’m talking duplicate payments, this is so bad for my reputation with my customers beeing charged twice and this is the seconde time it happens in a short time !

    see screenshot to illustrate : https://snipboard.io/kmn5VW.jpg

    Plugin Support Shameem R. a11n

    (@shameemreza)

    Hi @rfgestion

    This issue seems to be related to your subscription plugin. It might be requesting payment intent twice. Could you let me know which subscription plugin you’re currently using?

    Also, does it occur with simple products? Can you share a screenshot of the order notes?

    Looking forward to hearing from you!

    Thread Starter RF GESTION

    (@rfgestion)

    Hello @shameemreza !

    I’m not feeling like this is coming from the plugin as I use woocommerce subscription Version 6.5.0? for my billing.

    it appeared with the last update of the stripe plugin and new experience enabled. So, I’m unsure what is the problem.

    Hope this will help you ?? (and me soon).

    Best Regards

    RFM

    Hey, @rfgestion!

    Thanks for confirming the plugin.

    Can you please add a regular, simple product on your website and run a test order to see if the issue persists or if it is only with subscriptions?

    Please let us know how it goes.

    Have a wonderful day!

    Thread Starter RF GESTION

    (@rfgestion)

    Hi @carolm29 !

    I created a simple product, and processed the order with SEPA method and I had no duplicate payment.

    I converted it to subscription and retried. No duplicate payment neither.

    The main difference I see is that I had to create a new sepa record natively for the new fake customer and using the last plugin update… the one concerned by the duplicate are multi years customers and they came from the old plugin. I can’t test with these accounts unfortunately.

    • This reply was modified 7 months ago by RF GESTION.
    Plugin Support omarfpg a11n

    (@omarfpg)

    Hi @rfgestion,

    The main difference I see is that I had to create a new sepa record natively for the new fake customer and using the last plugin update… the one concerned by the duplicate are multi years customers and they came from the old plugin. I can’t test with these accounts unfortunately.

    Thank you for confirming. It seems the affected customers are for subscription renewals, not new subscription purchases or simple product purchases.

    I’m also curious: when you say they came from the old plugin, does this mean that you migrated your subscriptions from another subscription plugin? And are the affected customers only subs renewals that were migrated, not native subs from WooCommerce Subscriptions?

    Knowing this information helps us determine the root of the issue so it’s easier to troubleshoot.

    In the meantime, if you’re certain this issue came after updating to Stripe 8.6.1, you could try temporarily reverting to the previous version (8.5.2). You can also set up a staging site to test the latest version for further troubleshooting. You can use a plugin like?WP Rollback?to return to the previous version,?ask your hosting if they provide staging functionality, or use a plugin like WP Staging for it.

    Thanks!
    -OP

    Thread Starter RF GESTION

    (@rfgestion)

    does this mean that you migrated your subscriptions from another subscription plugin?

    No, I meant it is the stripe plugin implemented since 2016 when I lunched the website for online business. And since new experience has been enabled the sepa is a nightmare.

    For the revert, I actually noticed both woocommerce subscription plugin and stripe plugins got updates in the last weeks with close realeases. So now i’m unsure if it comes from woo sub or from stripe ??????.

    Ad it is in production i’m a bit nervous to break something or billing again twice my customers.

    I hope this thing can be fixed fast as some payments are almost 1000€ each so i can’t afford to charge twice these contracts…

    thanks for your assistance

    RFM

    Plugin Support omarfpg a11n

    (@omarfpg)

    Hi @rfgestion,

    For the revert, I actually noticed both woocommerce subscription plugin and stripe plugins got updates in the last weeks with close realeases. So now i’m unsure if it comes from woo sub or from stripe ??????.

    Thank you for the additional details and for confirming this is only related to WooCommerce Subscriptions and/or Stripe.

    I hope this thing can be fixed fast as some payments are almost 1000€ each so i can’t afford to charge twice these contracts…

    I absolutely understand how this isn’t ideal and we’d love to help you prevent and furthermore fix this.

    Since this relates to a premium extension, please get in touch with us directly via [WooCommerce.com → My Account → Support] for further help with this. Please include a link to this thread so our Happiness Engineers can get up to speed quickly.

    Thanks!
    -OP

    Thread Starter RF GESTION

    (@rfgestion)

    Ok sure, will do this as well !

    thanks !

    Thread Starter RF GESTION

    (@rfgestion)

    Done

    Woo Support: Ticket #8637571

    Plugin Support ckadenge (woo-hc)

    (@ckadenge)

    Hi @rfgestion,

    Woo Support: Ticket #8637571

    Thanks for opening a ticket with us. Our Happiness Engineers will reach out to you with further details. In the meantime, please let us keep the conversation going in the ticketing system. With that said, I’ll go ahead and mark this thread as solved.

    Thank you for your patience and understanding.

Viewing 12 replies - 1 through 12 (of 12 total)
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