Sepa payment dosen′t update order satus

Hello,

To get a better understanding, could you provide the following?

System Status:?You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”. Once you’ve done that, paste it here in your response.

Error log:?share a copy of the fatal error log found under WooCommerce > System Status > Logs (if available)

### WordPress Environment ###

WordPress address (URL): https://informador.pt
Site address (URL): https://informador.pt
WC Version: 6.0.0
REST API Version: ? 6.0.0
WC Blocks Version: ? 6.3.3
Action Scheduler Version: ? 3.3.0
WC Admin Version: ? 2.9.4
Log Directory Writable: ?
WP Version: 5.8.3
WP Multisite: –
WP Memory Limit: 256 MB
WP Debug Mode: –
WP Cron: ?
Language: pt_PT
External object cache: –

### Server Environment ###

Server Info: nginx/1.21.3
PHP Version: 7.4.25
PHP Post Max Size: 128 MB
PHP Time Limit: 300
PHP Max Input Vars: 10000
cURL Version: 7.68.0
OpenSSL/1.1.1f

SUHOSIN Installed: –
MySQL Version: 5.5.5-10.5.12-MariaDB-1:10.5.12+maria~focal
Max Upload Size: 128 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 6.0.0
WC Database Prefix: wp_rfpux2_
Tamanho total da base de dados: 1175.98MB
Tamanho dos dados da base de dados: 880.34MB
Tamanho do índice da base de dados: 295.64MB
wp_rfpux2_woocommerce_sessions: Dados: 1.02MB + índice: 0.02MB + Engine InnoDB
wp_rfpux2_woocommerce_api_keys: Dados: 0.02MB + índice: 0.03MB + Engine InnoDB
wp_rfpux2_woocommerce_attribute_taxonomies: Dados: 0.02MB + índice: 0.02MB + Engine InnoDB
wp_rfpux2_woocommerce_downloadable_product_permissions: Dados: 0.02MB + índice: 0.06MB + Engine InnoDB
wp_rfpux2_woocommerce_order_items: Dados: 0.30MB + índice: 0.13MB + Engine InnoDB
wp_rfpux2_woocommerce_order_itemmeta: Dados: 3.48MB + índice: 2.88MB + Engine InnoDB
wp_rfpux2_woocommerce_tax_rates: Dados: 0.02MB + índice: 0.06MB + Engine InnoDB
wp_rfpux2_woocommerce_tax_rate_locations: Dados: 0.02MB + índice: 0.03MB + Engine InnoDB
wp_rfpux2_woocommerce_shipping_zones: Dados: 0.02MB + índice: 0.00MB + Engine InnoDB
wp_rfpux2_woocommerce_shipping_zone_locations: Dados: 0.02MB + índice: 0.03MB + Engine InnoDB
wp_rfpux2_woocommerce_shipping_zone_methods: Dados: 0.02MB + índice: 0.00MB + Engine InnoDB
wp_rfpux2_woocommerce_payment_tokens: Dados: 0.02MB + índice: 0.02MB + Engine InnoDB
wp_rfpux2_woocommerce_payment_tokenmeta: Dados: 0.02MB + índice: 0.03MB + Engine InnoDB
wp_rfpux2_woocommerce_log: Dados: 0.02MB + índice: 0.02MB + Engine InnoDB
wp_rfpux2_actionscheduler_actions: Dados: 11.08MB + índice: 13.81MB + Engine InnoDB
wp_rfpux2_actionscheduler_claims: Dados: 0.02MB + índice: 0.02MB + Engine InnoDB
wp_rfpux2_actionscheduler_groups: Dados: 0.02MB + índice: 0.02MB + Engine InnoDB
wp_rfpux2_actionscheduler_logs: Dados: 5.08MB + índice: 5.19MB + Engine InnoDB
wp_rfpux2_cli_cookie_scan: Dados: 0.02MB + índice: 0.00MB + Engine InnoDB
wp_rfpux2_cli_cookie_scan_categories: Dados: 0.02MB + índice: 0.02MB + Engine InnoDB
wp_rfpux2_cli_cookie_scan_cookies: Dados: 0.02MB + índice: 0.03MB + Engine InnoDB
wp_rfpux2_cli_cookie_scan_url: Dados: 0.02MB + índice: 0.00MB + Engine InnoDB
wp_rfpux2_cli_scripts: Dados: 0.02MB + índice: 0.00MB + Engine InnoDB
wp_rfpux2_commentmeta: Dados: 0.44MB + índice: 0.42MB + Engine InnoDB
wp_rfpux2_comments: Dados: 3.52MB + índice: 2.47MB + Engine InnoDB
wp_rfpux2_CTT: Dados: 0.13MB + índice: 0.00MB + Engine InnoDB
wp_rfpux2_CTT_marketplace_order: Dados: 0.02MB + índice: 0.00MB + Engine InnoDB
wp_rfpux2_insolvencias_acts: Dados: 0.02MB + índice: 0.02MB + Engine InnoDB
wp_rfpux2_insolvencias_alerts: Dados: 6.52MB + índice: 0.00MB + Engine InnoDB
wp_rfpux2_insolvencias_alert_requests: Dados: 0.08MB + índice: 0.00MB + Engine InnoDB
wp_rfpux2_insolvencias_companies: Dados: 1.52MB + índice: 0.00MB + Engine InnoDB
wp_rfpux2_insolvencias_courts: Dados: 0.06MB + índice: 0.05MB + Engine InnoDB
wp_rfpux2_insolvencias_judgements: Dados: 0.09MB + índice: 0.00MB + Engine InnoDB
wp_rfpux2_insolvencias_legalpros: Dados: 7.52MB + índice: 15.06MB + Engine InnoDB
wp_rfpux2_insolvencias_legalpros_states: Dados: 0.02MB + índice: 0.00MB + Engine InnoDB
wp_rfpux2_insolvencias_legalpros_types: Dados: 0.02MB + índice: 0.00MB + Engine InnoDB
wp_rfpux2_insolvencias_legalpros_types_statists: Dados: 0.17MB + índice: 0.14MB + Engine InnoDB
wp_rfpux2_insolvencias_persons: Dados: 103.63MB + índice: 59.58MB + Engine InnoDB
wp_rfpux2_insolvencias_persons_roles: Dados: 0.02MB + índice: 0.02MB + Engine InnoDB
wp_rfpux2_insolvencias_persons_types: Dados: 0.02MB + índice: 0.02MB + Engine InnoDB
wp_rfpux2_insolvencias_publications: Dados: 83.59MB + índice: 57.58MB + Engine InnoDB
wp_rfpux2_insolvencias_species: Dados: 0.02MB + índice: 0.02MB + Engine InnoDB
wp_rfpux2_insolvencias_statists: Dados: 0.23MB + índice: 0.00MB + Engine InnoDB
wp_rfpux2_links: Dados: 0.02MB + índice: 0.02MB + Engine InnoDB
wp_rfpux2_mail_catcher_logs: Dados: 169.52MB + índice: 0.00MB + Engine InnoDB
wp_rfpux2_moloni_api: Dados: 0.02MB + índice: 0.00MB + Engine InnoDB
wp_rfpux2_moloni_api_config: Dados: 0.02MB + índice: 0.00MB + Engine InnoDB
wp_rfpux2_options: Dados: 10.05MB + índice: 0.20MB + Engine InnoDB
wp_rfpux2_pmxe_exports: Dados: 3.27MB + índice: 0.00MB + Engine InnoDB
wp_rfpux2_pmxe_google_cats: Dados: 0.39MB + índice: 0.00MB + Engine InnoDB
wp_rfpux2_pmxe_posts: Dados: 1.52MB + índice: 0.00MB + Engine InnoDB
wp_rfpux2_pmxe_templates: Dados: 0.08MB + índice: 0.00MB + Engine InnoDB
wp_rfpux2_pmxi_files: Dados: 0.02MB + índice: 0.00MB + Engine InnoDB
wp_rfpux2_pmxi_hash: Dados: 0.52MB + índice: 0.00MB + Engine InnoDB
wp_rfpux2_pmxi_history: Dados: 0.02MB + índice: 0.00MB + Engine InnoDB
wp_rfpux2_pmxi_images: Dados: 0.02MB + índice: 0.00MB + Engine InnoDB
wp_rfpux2_pmxi_imports: Dados: 1.50MB + índice: 0.00MB + Engine InnoDB
wp_rfpux2_pmxi_posts: Dados: 1.52MB + índice: 0.00MB + Engine InnoDB
wp_rfpux2_pmxi_templates: Dados: 0.02MB + índice: 0.00MB + Engine InnoDB
wp_rfpux2_postmeta: Dados: 209.70MB + índice: 75.16MB + Engine InnoDB
wp_rfpux2_posts: Dados: 74.59MB + índice: 12.02MB + Engine InnoDB
wp_rfpux2_redirection_404: Dados: 8.02MB + índice: 3.05MB + Engine InnoDB
wp_rfpux2_redirection_groups: Dados: 0.02MB + índice: 0.03MB + Engine InnoDB
wp_rfpux2_redirection_items: Dados: 0.02MB + índice: 0.09MB + Engine InnoDB
wp_rfpux2_redirection_logs: Dados: 0.02MB + índice: 0.05MB + Engine InnoDB
wp_rfpux2_sc_eventmeta: Dados: 0.02MB + índice: 0.03MB + Engine InnoDB
wp_rfpux2_sc_events: Dados: 0.02MB + índice: 0.08MB + Engine InnoDB
wp_rfpux2_termmeta: Dados: 0.05MB + índice: 0.03MB + Engine InnoDB
wp_rfpux2_terms: Dados: 1.52MB + índice: 0.73MB + Engine InnoDB
wp_rfpux2_term_relationships: Dados: 30.61MB + índice: 6.48MB + Engine InnoDB
wp_rfpux2_term_taxonomy: Dados: 1.52MB + índice: 0.67MB + Engine InnoDB
wp_rfpux2_usermeta: Dados: 10.50MB + índice: 9.69MB + Engine InnoDB
wp_rfpux2_users: Dados: 1.52MB + índice: 0.53MB + Engine InnoDB
wp_rfpux2_vxc_zoho_accounts: Dados: 0.02MB + índice: 0.00MB + Engine InnoDB
wp_rfpux2_vxc_zoho_log: Dados: 95.61MB + índice: 1.52MB + Engine InnoDB
wp_rfpux2_vx_crmperks_visits: Dados: 0.06MB + índice: 0.03MB + Engine InnoDB
wp_rfpux2_vx_crmperks_visits_exp: Dados: 0.02MB + índice: 0.03MB + Engine InnoDB
wp_rfpux2_wcs_payment_retries: Dados: 0.02MB + índice: 0.02MB + Engine InnoDB
wp_rfpux2_wc_admin_notes: Dados: 0.06MB + índice: 0.00MB + Engine InnoDB
wp_rfpux2_wc_admin_note_actions: Dados: 0.02MB + índice: 0.02MB + Engine InnoDB
wp_rfpux2_wc_category_lookup: Dados: 0.02MB + índice: 0.00MB + Engine InnoDB
wp_rfpux2_wc_customer_lookup: Dados: 0.22MB + índice: 0.16MB + Engine InnoDB
wp_rfpux2_wc_download_log: Dados: 0.02MB + índice: 0.03MB + Engine InnoDB
wp_rfpux2_wc_order_coupon_lookup: Dados: 0.05MB + índice: 0.03MB + Engine InnoDB
wp_rfpux2_wc_order_product_lookup: Dados: 0.17MB + índice: 0.19MB + Engine InnoDB
wp_rfpux2_wc_order_stats: Dados: 0.13MB + índice: 0.16MB + Engine InnoDB
wp_rfpux2_wc_order_tax_lookup: Dados: 0.09MB + índice: 0.11MB + Engine InnoDB
wp_rfpux2_wc_product_meta_lookup: Dados: 0.02MB + índice: 0.09MB + Engine InnoDB
wp_rfpux2_wc_rate_limits: Dados: 0.02MB + índice: 0.02MB + Engine InnoDB
wp_rfpux2_wc_reserved_stock: Dados: 0.02MB + índice: 0.00MB + Engine InnoDB
wp_rfpux2_wc_tax_rate_classes: Dados: 0.02MB + índice: 0.02MB + Engine InnoDB
wp_rfpux2_wc_webhooks: Dados: 0.02MB + índice: 0.02MB + Engine InnoDB
wp_rfpux2_yarpp_related_cache: Dados: 0.02MB + índice: 0.03MB + Engine InnoDB
wp_rfpux2_yoast_indexable: Dados: 18.55MB + índice: 16.95MB + Engine InnoDB
wp_rfpux2_yoast_indexable_hierarchy: Dados: 9.41MB + índice: 9.45MB + Engine InnoDB
wp_rfpux2_yoast_migrations: Dados: 0.02MB + índice: 0.02MB + Engine InnoDB
wp_rfpux2_yoast_primary_term: Dados: 0.02MB + índice: 0.03MB + Engine InnoDB
wp_rfpux2_yoast_seo_links: Dados: 0.09MB + índice: 0.03MB + Engine InnoDB
wp_rfpux2_zcwc_forms: Dados: 0.02MB + índice: 0.02MB + Engine InnoDB

### Post Type Counts ###

acf-field: 256
acf-field-group: 39
artigo: 1394
attachment: 420
bte: 2
caso-pratico: 183
codigo: 18859
cookielawinfo: 6
custom_css: 1
customize_changeset: 1
diario-da-republica: 7108
diploma: 3410
doutrina: 743
especialista: 8
euribor: 43
evento: 1769
jornal: 1030
jurisprudencia: 40
minuta: 50
nav_menu_item: 47
oembed_cache: 18
page: 20
parceiro: 34
post: 4
product: 41
product_variation: 43
revision: 307
shop_coupon: 9
shop_order: 1036
shop_order_refund: 2
shop_subscription: 632
vxc_zoho: 24
wc_membership_plan: 10
wc_user_membership: 5292

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (40) ###

CTT for WooCommerce: por CTT – 3.1.27
Autocomplete WooCommerce Orders: por QuadLayers – 1.4.8
Classic Editor: por WordPress Contributors – 1.6.2
CMS Tree Page View: por Jon Christopher – 1.6.4
Contribuinte Checkout: por moloni.pt – 1.0.42
GDPR Cookie Consent: por WebToffee – 2.0.7
Wordpress to CRM: por CRM Perks
Inc. – 1.3

CRM Perks Marketing Data: por CRM Perks
Inc. – 1.6

Site Kit by Google: por Google – 1.48.1
iCal Feeds: por Maxime VALETTE – 1.5.3
Mailgun: por Mailgun – 1.7.9
MathJax-LaTeX: por Phillip Lord
Simon Cockell
Paul Schreiber – 1.3.11

Moloni: por moloni.pt – 3.0.67
Multibanco, MBWAY, Cart?o de crédito e Payshop (IfthenPay) para WooCommerce: por Webdados – 5.1.3
Payment Gateways per Products for WooCommerce Pro: por WPWhale – 1.6.2
Redirection: por John Godley – 5.1.3
Shop as Client for WooCommerce: por Webdados – 1.7.0
User Role Editor: por Vladimir Garagulya – 4.61
WooCommerce Weight Based Shipping: por weightbasedshipping.com – 5.3.18
Integration for WooCommerce and Zoho Pro: por CRM Perks – 1.2.5
Plataforma do Stripe para o WooCommerce: por WooCommerce – 6.0.0
WooCommerce Memberships: por SkyVerge – 1.22.3
WooCommerce Subscriptions: por WooCommerce – 3.1.4
WooCommerce: por Automattic – 6.0.0 (update to version 6.1.0 is available)
Importador do WordPress: por wordpressdotorg – 0.7
Yoast SEO: por Team Yoast – 17.8
WP All Export Pro: por Soflyy – 1.7.3
WP All Import Pro: por Soflyy – 4.7.1
Mail logging - WP Mail Catcher: por James Ward – 1.5.4
WP Migrate DB Pro Media Files: por Delicious Brains – 2.1.0
WP Migrate DB Pro: por Delicious Brains – 2.2.1
WP Utility Script Runner: por Burlington Bytes – 1.1.0
WP All Export - ACF Export Add-On Pro: por Soflyy – 1.0.3
WP All Export - User Export Add-On Pro: por Soflyy – 1.0.7
WP All Export - WooCommerce Export Add-On Pro: por Soflyy – 1.0.4
WP All Import - ACF Add-On: por Soflyy – 3.3.5
WP All Import - User Import Add-On Pro: por Soflyy – 1.1.6
Yet Another Related Posts Plugin (YARPP): por YARPP – 5.27.8
Zoho Campaigns: por Zoho Campaigns – 2.0.4
Zoho Forms: por Zoho Forms – 3.0

### Inactive Plugins (4) ###

Custom Post Type Cleanup: por keesiemeijer – 1.3.0
Force Login: por Kevin Vess – 5.6.3
Which Template: por TheOnlineHero - Tom Skroza – 4.1
YITH WooCommerce Catalog Mode: por YITH – 2.5.0

### Must Use Plugins (2) ###

MU Plugin Loader: por Box UK / Luke Woodward – 1.1.0
WP Migrate DB Pro Compatibility: por Delicious Brains – 1.2

### Settings ###

API Enabled: –
Force SSL: ?
Currency: EUR (€)
Currency Position: right_space
Thousand Separator: .
Decimal Separator: ,
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
subscription (subscription)
variable (variable)
variable subscription (variable-subscription)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –

### WC Pages ###

Página da Loja: #11 - /loja/
Carrinho: #12 - /carrinho/
Finalizar compras: #13 - /finalizar-compra/
A minha conta: #14 - /minha-conta/
Termos e condi??es: #3 - /privacy-policy/

### Theme ###

Name: O Informador Fiscal
Version: 0.1
Author URL: https://tangibletalent.pt/
Child Theme: ? – Se estiver a modificar o tema do WooCommerce ou um tema principal que n?o construiu pessoalmente
recomendamos o uso de um tema dependente. Veja: Como criar um tema dependente

WooCommerce Support: ?

### Templates ###

Overrides: oinformadorfiscal/woocommerce/archive-product.php
oinformadorfiscal/woocommerce/cart/cart-shipping.php
oinformadorfiscal/woocommerce/cart/cart-totals.php
oinformadorfiscal/woocommerce/cart/cart.php
oinformadorfiscal/woocommerce/cart/proceed-to-checkout-button.php
oinformadorfiscal/woocommerce/checkout/form-billing.php
oinformadorfiscal/woocommerce/checkout/form-checkout.php
oinformadorfiscal/woocommerce/checkout/form-coupon.php
oinformadorfiscal/woocommerce/checkout/form-pay.php
oinformadorfiscal/woocommerce/checkout/form-shipping.php
oinformadorfiscal/woocommerce/checkout/review-order.php
oinformadorfiscal/woocommerce/checkout/thankyou.php
oinformadorfiscal/woocommerce/content-product-cat.php
oinformadorfiscal/woocommerce/content-product.php
oinformadorfiscal/woocommerce/content-single-product.php
oinformadorfiscal/woocommerce/global/sidebar.php
oinformadorfiscal/woocommerce/loop/price.php
oinformadorfiscal/woocommerce/myaccount/dashboard.php vers?o 3.5.0 está desactualizado. A vers?o actual é 4.4.0
oinformadorfiscal/woocommerce/myaccount/form-add-payment-method.php
oinformadorfiscal/woocommerce/myaccount/form-edit-account.php
oinformadorfiscal/woocommerce/myaccount/form-edit-address.php
oinformadorfiscal/woocommerce/myaccount/form-login.php
oinformadorfiscal/woocommerce/myaccount/form-lost-password.php
oinformadorfiscal/woocommerce/myaccount/form-reset-password.php
oinformadorfiscal/woocommerce/myaccount/lost-password-confirmation.php
oinformadorfiscal/woocommerce/myaccount/my-account.php
oinformadorfiscal/woocommerce/myaccount/my-address.php
oinformadorfiscal/woocommerce/myaccount/navigation.php
oinformadorfiscal/woocommerce/myaccount/orders.php
oinformadorfiscal/woocommerce/myaccount/payment-methods.php
oinformadorfiscal/woocommerce/myaccount/view-order.php
oinformadorfiscal/woocommerce/order/order-details-customer.php
oinformadorfiscal/woocommerce/order/order-details-item.php
oinformadorfiscal/woocommerce/order/order-details.php
oinformadorfiscal/woocommerce/single-product/add-to-cart/external.php
oinformadorfiscal/woocommerce/single-product/add-to-cart/grouped.php
oinformadorfiscal/woocommerce/single-product/add-to-cart/simple.php
oinformadorfiscal/woocommerce/single-product/add-to-cart/variable.php
oinformadorfiscal/woocommerce/single-product/add-to-cart/variation-add-to-cart-button.php
oinformadorfiscal/woocommerce/single-product/add-to-cart/variation.php
oinformadorfiscal/woocommerce/single-product/meta.php
oinformadorfiscal/woocommerce/single-product/photoswipe.php
oinformadorfiscal/woocommerce/single-product/price.php
oinformadorfiscal/woocommerce/single-product/product-attributes.php
oinformadorfiscal/woocommerce/single-product/product-image.php
oinformadorfiscal/woocommerce/single-product/product-thumbnails.php
oinformadorfiscal/woocommerce/single-product/rating.php
oinformadorfiscal/woocommerce/single-product/related.php
oinformadorfiscal/woocommerce/single-product/review-meta.php
oinformadorfiscal/woocommerce/single-product/review-rating.php
oinformadorfiscal/woocommerce/single-product/review.php
oinformadorfiscal/woocommerce/single-product/sale-flash.php
oinformadorfiscal/woocommerce/single-product/share.php
oinformadorfiscal/woocommerce/single-product/short-description.php
oinformadorfiscal/woocommerce/single-product/stock.php
oinformadorfiscal/woocommerce/single-product/tabs/additional-information.php
oinformadorfiscal/woocommerce/single-product/tabs/description.php
oinformadorfiscal/woocommerce/single-product/tabs/tabs.php
oinformadorfiscal/woocommerce/single-product/title.php
oinformadorfiscal/woocommerce/single-product/up-sells.php
oinformadorfiscal/single-product.php

Outdated Templates: ?
					
					
						Saiba como actualizar

### Memberships ###

Restriction mode:: Ocultar Somente Conteúdo
Public content:: –
Excluded from discounts:: –
Planos de assinatura:: 10
Servi?o de Recupera??o e Insolvências Nível IV:: Assinantes: 15Access method: Compra de produto(s)Dura??o: Ilimitado Subscri??o: SimInstallment plan: N?o
Servi?o de Recupera??o e Insolvências Nível III:: Assinantes: 1Access method: Compra de produto(s)Dura??o: Ilimitado Subscri??o: SimInstallment plan: N?o
Servi?o de Recupera??o e Insolvências Nível II:: Assinantes: 5Access method: Compra de produto(s)Dura??o: Ilimitado Subscri??o: SimInstallment plan: N?o
Plano 0:: Assinantes: 2671Access method: Registo de conta de utilizadorDura??o: Período Específico (7 days)Subscri??o: N?o? The plan contains a rule to restrict all Diários da República to non-members? The plan contains a rule to restrict all Doutrina Administrativa to non-members? The plan contains a rule to restrict all Jornais to non-members? The plan contains a rule to restrict all Artigos to non-members? The plan contains a rule to restrict all Casos práticos to non-members? The plan contains a rule to restrict all Jurisprudência to non-members? The plan contains a rule to restrict all Biblioteca de Códigos to non-members? The plan contains a rule to restrict all Diplomas to non-members
Servi?o de Recupera??o e Insolvências Nível I:: Assinantes: 1Access method: Compra de produto(s)Dura??o: Ilimitado Subscri??o: SimInstallment plan: N?o
Plano Lexit Direito Fiscal:: Assinantes: 65Access method: Compra de produto(s)Dura??o: Ilimitado Subscri??o: SimInstallment plan: N?o
Plano Lexit Premium:: Assinantes: 263Access method: Compra de produto(s)Dura??o: Ilimitado Subscri??o: SimInstallment plan: N?o? The plan contains a rule to restrict all Biblioteca de Códigos to non-members? The plan contains a rule to restrict all Minutas to non-members? The plan contains a rule to restrict all Jurisprudência to non-members
Plano Premium:: Assinantes: 1860Access method: Compra de produto(s)Dura??o: Ilimitado Subscri??o: SimInstallment plan: N?o? The plan contains a rule to restrict all Diários da República to non-members? The plan contains a rule to restrict all Doutrina Administrativa to non-members? The plan contains a rule to restrict all Jornais to non-members? The plan contains a rule to restrict all Artigos to non-members? The plan contains a rule to restrict all Casos práticos to non-members? The plan contains a rule to restrict all Jurisprudência to non-members? The plan contains a rule to restrict all Biblioteca de Códigos to non-members? The plan contains a rule to restrict all Diplomas to non-members
Plano Intermédio:: Assinantes: 216Access method: Compra de produto(s)Dura??o: Ilimitado Subscri??o: SimInstallment plan: N?o? The plan contains a rule to restrict all Diários da República to non-members? The plan contains a rule to restrict all Doutrina Administrativa to non-members? The plan contains a rule to restrict all Jornais to non-members? The plan contains a rule to restrict all Artigos to non-members? The plan contains a rule to restrict all Jurisprudência to non-members? The plan contains a rule to restrict all Diplomas to non-members
Plano Básico:: Assinantes: 193Access method: Compra de produto(s)Dura??o: Ilimitado Subscri??o: SimInstallment plan: N?o? The plan contains a rule to restrict all Diários da República to non-members? The plan contains a rule to restrict all Doutrina Administrativa to non-members? The plan contains a rule to restrict all Jornais to non-members? The plan contains a rule to restrict all Jurisprudência to non-members? The plan contains a rule to restrict all Diplomas to non-members

### Subscri??es ###

WCS_DEBUG: ? N?o
Subscriptions Mode: ? Live
Subscriptions Live URL: https://informador.pt
Subscriptions Template Theme Overrides: oinformadorfiscal/woocommerce/myaccount/subscription-details.php
oinformadorfiscal/woocommerce/myaccount/subscription-totals-table.php
oinformadorfiscal/woocommerce/myaccount/subscription-totals.php
oinformadorfiscal/woocommerce/single-product/add-to-cart/subscription.php
oinformadorfiscal/woocommerce/single-product/add-to-cart/variable-subscription.php

Subscription Statuses: wc-active: 557
wc-pending: 1
wc-on-hold: 69
wc-cancelled: 5

WooCommerce Account Connected: ? No
Custom Retry Rules: ? No
Custom Retry Rule Class: ? No
Custom Raw Retry Rule: ? No
Custom Retry Rule: ? No
Retries Migration Status: ? Completed
Report Cache Enabled: ? Sim
Cache Update Failures: ? 0 falha

### Configura??o da loja ###

Country / State: Portugal

### Subscri??es pelo Gateway de Pagamento ###

Transferência Bancária: wc-active: 42
wc-cancelled: 2
wc-on-hold: 9

Pagamentos por cheque: wc-active: 4
wc-on-hold: 1

Cart?o de crédito ou débito (IfthenPay): wc-active: 7
Pagamento MB WAY no telemóvel (IfthenPay): wc-active: 15
Pagamento de Servi?os no Multibanco (IfthenPay): wc-active: 480
wc-cancelled: 2
wc-on-hold: 41

Stripe: wc-active: 7
wc-pending: 1

Stripe Débito Directo SEPA: wc-active: 1
wc-cancelled: 1
wc-on-hold: 18

### Suporte do Gateway de pagamento ###

Transferência Bancária: products
Pagamentos por cheque: products
PayPal Standard: subscriptions
gateway_scheduled_payments
subscription_payment_method_change_customer
subscription_cancellation
subscription_suspension
subscription_reactivation
products
refunds

PayPal Reference Transactions Enabled: ? No
Pagamento de Servi?os no Multibanco (IfthenPay): products
Pagamento MB WAY no telemóvel (IfthenPay): products
Cart?o de crédito ou débito (IfthenPay): products
Stripe: products
refunds
tokenization
add_payment_method
subscriptions
subscription_cancellation
subscription_suspension
subscription_reactivation
subscription_amount_changes
subscription_date_changes
subscription_payment_method_change
subscription_payment_method_change_customer
subscription_payment_method_change_admin
multiple_subscriptions

Stripe Débito Directo SEPA: products
refunds
tokenization
add_payment_method
subscriptions
subscription_cancellation
subscription_suspension
subscription_reactivation
subscription_amount_changes
subscription_date_changes
subscription_payment_method_change
subscription_payment_method_change_customer
subscription_payment_method_change_admin
multiple_subscriptions

### Action Scheduler ###

Concluída: 16.711
Oldest: 2021-12-28 14:19:22 +0000
Newest: 2022-01-18 16:53:47 +0000

Pendente: 1.963
Oldest: 2022-01-18 16:56:37 +0000
Newest: 2099-12-31 23:59:59 +0000

### Status report information ###

Generated at: 2022-01-18 16:55:32 +00:00

i cant find a fatal error log regarding stripe

Hi again,

Thanks for the system status report. That looks a-ok.

When you say “but the Sepa payment dose not update the order on my website” – which order status do you get? It should be “on-hold”.

Kind regards,

in the stripe dashboard the payment is marked as successefull but the order in woocomerce is still on hold

Hello there,

Does this happen only with SEPA payments?

Have you checked the issue by performing a conflict test? You can run the following steps:

* Temporarily switch your theme to Storefront
* Disable all plugins except for WooCommerce and Stripe.
* Put Stripe in test mode: https://docs.woocommerce.com/document/stripe/#test-mode
* Place a test order.

You can find a more detailed explanation on how to do a conflict test here.

Let us know if that makes a difference.

its only on sepa the credit card works fine

Hi @nun0 ,

Could you confirm if you were able to test for conflicts?

Do you have logs enabled for Stripe transactions? Are we able to look at them for debugging? Please contact us at WooCommerce.com > My Account > Support. You may need to create an account before you can access that page. Please include a link to this forum thread, so that we can keep track of what’s already been done. We will be able to help you further there.”>ticket This would be a better way to keep these logs private.`

We’ve not heard back from you in a while, so I’m marking this thread as resolved. Hopefully, you were able to find a solution to your problem! If you have further questions, please feel free to open a new topic.