Seperate emails sent to GMail will in one conversation

  • Resolved chcw

    (@chcw)


    2 years, 4 months ago

    Hi,

    I use Contact Form 7 for customers to submit uninstall surveys. And send the email to an account in Google Workspace(Business version of Gmail).

    However, I find a problem. When different customers submit their surveys via the form, Gmail will group 4 or 5 emails into one conversation, though they are completely unrelated and from different customers.

    Initially I think this is a problem of Gmail, which may group emails with the same subject “Uninstall Survey”.

    However, I make a test. I send two emails from another Gmail account, not Contact Form 7. BOth with the subject “test”. This time, the two emails will not be grouped.

    So I think maybe there are something special that makes Gmail think the emails sent from Contact Form 7 should be grouped.

    • This topic was modified 2 years, 4 months ago by chcw.

    The page I need help with: [log in to see the link]

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