• Resolved ufosolutions

    (@ufosolutions)


    Recently Updated my server and now have a Diagnostic Error.
    Checking serialized config reading/: X Serialized config writing

    The scan runs and finishes but the progress of: Server State, File Changes, Malware Scan, Content, Safety, Public Files, Password Strength, Vulnerability Scan, User & Option Audit – Do not clear and display anything is happening?

    Here are some settings that may help you give me some direction.

    MySQL Database version and privileges.
    Database Version: 10.2.16-MariaDB
    Checking if MySQL user has DELETE privilege: OK
    Checking if MySQL user has INSERT privilege: OK
    Checking if MySQL user has UPDATE privilege: OK
    Checking if MySQL user has SELECT privilege: OK
    Checking if MySQL user has CREATE TABLE privilege: OK
    Checking if MySQL user has ALTER TABLE privilege: OK
    Checking if MySQL user has DROP privilege: OK
    Checking if MySQL user has TRUNCATE privilege: OK
    PHP Environment PHP version, important PHP extensions.
    PHP version >= PHP 5.2.4 (Minimum version required by WordPress): 7.0.30
    Process Owner: bodysurf
    Checking for OpenSSL support: OK
    Checking OpenSSL version: OpenSSL 1.0.2k-fips 26 Jan 2017 (0x100020bf)
    Checking for cURL support: 7.60.0 (0x73c00)
    cURL Features Code: 0x2f839d
    cURL Host: x86_64-redhat-linux-gnu
    cURL Support Protocols: dict, file, ftp, ftps, gopher, http, https, imap, imaps, ldap, ldaps, pop3, pop3s, rtsp, scp, sftp, smb, smbs, smtp, smtps, telnet, tftp
    cURL SSL Version: OpenSSL/1.0.2k
    cURL libz Version: 1.2.7
    Checking display_errors (Should be disabled on production servers): Off

    Any advise would be appreciated, Thank You.

    The page I need help with: [log in to see the link]

Viewing 8 replies - 1 through 8 (of 8 total)
  • Hi @ufosolutions,

    Could you please go to Tools > Diagnostics, click “Send Report by Email” and send it to [email protected] (please include your forum username in the Forum Username field)?

    Also, are you running on CloudLinux?

    Thanks, and I’ll let you know as soon as I receive the report from you!

    Thread Starter ufosolutions

    (@ufosolutions)

    Thank You for helping me with this situation.

    My service provider is SYNERGY – https://synergywholesale.com/
    YES – They use CloudLinux
    My report has been emailed.

    Thanks.

    Hi @ufosolutions,

    Thank you for providing the additional information! We’re looking over the issue now.

    Thread Starter ufosolutions

    (@ufosolutions)

    Did you have a chance to find any solution for me?

    Hi @ufosolutions,

    We’ve determined that there is a bug with MariaDB on Cloudlinux. A temporary fix would be to disable the “mysqli” PHP extension. If you don’t have a control panel that lets you choose PHP extensions, your host will have to help.

    Apologies for the delay in getting a response to you!

    Thread Starter ufosolutions

    (@ufosolutions)

    Thank You,

    I appreciate your time helping me with this issue.

    I have access to these settings but when I disabled “mysqli” the page creates and error,

    This page isn’t working
    https://www.bodysurfers.info is currently unable to handle this request.
    HTTP ERROR 500

    Do you have another suggestion?

    Hi @ufosolutions,

    You may need to enable another option when you disable mysqli. Do you see an option to enable either mysqlnd or nd_mysqli?

    If neither is available, you may need to contact your hosting company’s support to ask about available alternatives for mysqli.

    Thread Starter ufosolutions

    (@ufosolutions)

    Thank You Support,

    You have been very helpful and I have solved the issue.

    I used the extension: nd_mysqli

    Have a great day.

Viewing 8 replies - 1 through 8 (of 8 total)
  • The topic ‘Serialized config writing’ is closed to new replies.