Serious problems uploading

  • Resolved sharpenedpixels

    (@sharpenedpixels)


    3 years, 3 months ago

    I have used this free plugin for years without any issues but recently I can’t import any export I have saved locally.

    Any time I try to import an exported file it gets stuck at 100%. Nothing has changed with my hosting as I control my own hosting environment. The exported files are always below the 512MB limit, but still, it is getting stuck at 100%.

    This only seems to have started occurring over the past month, maybe this is a conflict with the latest WordPress update.

    I have read through several complaints plus other forum posts regarding the same issue. None of them seems to get to the bottom of the problem and end with you guys only saying any support for a premium plugin is not supported here. What you seem to be missing is that this plugin is free to use via the WordPress repository and allows uploads up to 512MB. So this is not a premium support request, merely a request to fix the issue that is present with the free plugin so we can all use it again. If not I will happily go elsewhere and use another developer plugin, but would much prefer to use this plugin as it is so straightforward to use.

    Please, please fix this bug.

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Author Yani

    (@yaniiliev)

    The upload is controlled by your server configuration, not the plugin. The plugin displays the upload limit as it is presented by your PHP settings.
    If you get stuck at 100% while uploading, then this means that the PHP configuration is unable to complete the upload. When a file is uploaded with PHP, it is being stored in a temporary location. This temporary location is defined in php.ini. Once the file is put at that location, the plugin moves it to wp-content/plugins/all-in-one-wp-migration/storage folder. When this move happens, your server needs to have enough disk space, enough memory, and enough time to execute the process.
    These settings in PHP are controlled by:

    • memory_limit – set this to a value > than your backup
    • max_execution_time – set this to 0 (infinite)

    However, there are also security settings like SELinux that can break the upload. Some storages also come with max file restriction meaning that if the file is larger than a specific size, it will fail to upload.
    Now, how to fix this?
    The easiest way to figure out the problem is to request error logs from your hosting provider for your website, then examine them around the time when you tried to upload the file.
    You will see what limit you have encountered and increasing it will solve the issue.
    You can also check wp-content/plugins/all-in-one-wp-migration/storage/error.log file for any errors that the plugin was able to log.

    To clarify, your question is not about a premium plugin, however, there are other tickets that talk about a premium plugin and they are not supported on these forums. These requests are not the same as your question and you are mistakenly thinking that they talk about the same issue when they are not.

    Thread Starter sharpenedpixels

    (@sharpenedpixels)

    Thanks for your reply. I find it hard to believe this is an issue with my hosting environment when this plugin worked perfectly well for several years on the same hosting and now is having issues all of a sudden after a major WordPress update. Nothing has changed on my hosting from before when this always worked flawlessly. Unless the plugin has changed and requires more resources or uses a different method to apply an import now which could mean it could require more modifications to the hosting, but I am in charge of all of that and haven’t changed anything. However, I will check the logs to see if it pinpoints anything, but I have got a feeling it won’t be much help as I have literally tried and checked everything a few times before when this happened.

    If I get any joy, I will reply to this thread.

    Plugin Author Yani

    (@yaniiliev)

    You can find the changelog of what has changed in the plugin with every version here: https://www.ads-software.com/plugins/all-in-one-wp-migration/#developers
    You can compare different backups using Traktor: https://traktor.servmask.com
    Maybe the contents of the backups has changed or there is a large log file, cache etc added.
    In terms of resources, we haven’t changed anything that will require more resources. We only added new features like support for custom plugins/themes directory.

    Hello,

    I’m having the same problem. Tried on several servers and all get stuck at 100%.

    Can’t find any error log file at wp-content/plugins/all-in-one-wp-migration/storage/error.log

    Where else can I look to have some hint of what is going on?

    Thanks,

    Pedro

Viewing 4 replies - 1 through 4 (of 4 total)
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