Server 500 Error Incompatibility with Elementor Pro

  • Hi,

    I recently added the Ultimate Member plugin to my build and after setting up settings I get a “Sorry, that didn’t work. Please try again or come back later. 500 Error. Internal Server Error.” message when I try to edit any Elementor page. Making a new page doesn’t work either. Tried methods I saw on here and Google including:
    Delete cache
    Different browser
    Upgrade WP cache to 256
    Uncheck “Allow Gutenburg” box in settings for UM

    My settings are on Chrome:
    WP version 5.1
    Elementor Pro Version 2.4.5
    Ultimate Member Version 2.0.39

    I can deactivate UM and work on pages as normal but once I activate it, I get the error.

    Any help would be awesome, thanks!
    — Jean

    • This topic was modified 5 years, 9 months ago by fpbcadmin.

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Thread Starter fpbcadmin

    (@fpbcadmin)

    So far, was able to get it running again by rolling back Elementor Pro to 2.3.1 and Elementor 2.3.8

    Plugin Support Ultimate Member Support

    (@ultimatemembersupport)

    Hi @fpbcadmin,

    Can you please check the error.log file of your server and see what errors do you have there. If you are not sure where to find the error.log file, I suggest contacting your hosting provider for assistance.

    Regards.

    Thread Starter fpbcadmin

    (@fpbcadmin)

    These are the current errors I get after enabling debug:

    [25-Feb-2019 17:13:10 UTC] PHP Fatal error: Maximum execution time of 30 seconds exceeded in /home1/*****/public_html/*****/wp-content/plugins/elementor/core/base/document.php on line 0

    [25-Feb-2019 17:18:02 UTC] PHP Fatal error: Out of memory (allocated 184025088) (tried to allocate 13426688 bytes) in /home1/*****/public_html/*****/wp-content/plugins/elementor/core/common/app.php on line 188

    [25-Feb-2019 17:18:42 UTC] PHP Fatal error: Out of memory (allocated 177733632) (tried to allocate 13107200 bytes) in /home1/*****/public_html/*****/wp-content/plugins/elementor/includes/base/widget-base.php on line 394

    [25-Feb-2019 17:21:57 UTC] PHP Fatal error: Out of memory (allocated 177733632) (tried to allocate 13107200 bytes) in /home1/*****/public_html/*****/wp-content/plugins/elementor/includes/base/widget-base.php on line 394

Viewing 3 replies - 1 through 3 (of 3 total)
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