Server Configuration Issues

  • Resolved kpeu3e

    (@kpeu3e)


    4 years, 6 months ago

    Hello,

    I get the following error

    “Server configuration error
    On your server installed GD or Imagick library does not support WebP format. Please read the plugin FAQ and check your server configuration here. Compare it with the configuration given in the requirements of plugin in the FAQ. Please contact your server administrator.”

    I contacted the hosting support and they said they enabled everything. This is the configuration: https://crawlspaces.com/phpinfo.php

    I told them I do not see WebP support and the plugin is still not working and they answered in the following way:

    Support: That is the plugin related option, that needs Imagick library, which is already enabled.

    Me: mm not sure what you mean… the plugin authors gave this configuration here as an example (we are particularly interested in the red blocks)

    https://gbiorczyk.pl/webp-converter/serverinfo.png

    and I see jpeg and png enabled here

    https://crawlspaces.com/phpinfo.php

    but no WebP enabled

    what do you mean it’s plugin related option?

    Support: Usually theme, scripts, plugin related issues might not get fixed on our end because <the scripts, theme, plugin> was not developed from our end they are the third party application. However, we will try our best to help you with this because we can totally understand your concern. I kindly suggest you to once contact them , trust me I have done everything that needs to be enabled from the server end for your website.

    Me: I am pretty sure if I contact them they will tell me the same thing – that WebP support is not enabled

    Support: So kindly suggest you to get back to us with more details and please make sure to provide https://crawlspaces.com/phpinfo.php one to them. There is no specific option to enable WebP support from our end, we have enabled every option that needed by a wordpress website from the server end.

    Is there anything I can do to resolve this issue?

    Thank you!

    • This topic was modified 4 years, 6 months ago by kpeu3e.

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Author Mateusz Gbiorczyk

    (@mateuszgbiorczyk)

    Hi @kpeu3e,

    Thank you for your message.

    The plugin requires GD library or Imagick library. You have the GD library on your server, but it does not support WebP – WebP Support option is missing (marked in red in the correct configuration).

    Thread Starter kpeu3e

    (@kpeu3e)

    This is exactly what I’ve told them and they told me this…

    Support: Usually theme, scripts, plugin related issues might not get fixed on our end because <the scripts, theme, plugin> was not developed from our end they are the third party application. However, we will try our best to help you with this because we can totally understand your concern. I kindly suggest you to once contact them , trust me I have done everything that needs to be enabled from the server end for your website.

    Me: I am pretty sure if I contact them they will tell me the same thing – that WebP support is not enabled

    Support: So kindly suggest you to get back to us with more details and please make sure to provide https://crawlspaces.com/phpinfo.php one to them. There is no specific option to enable WebP support from our end, we have enabled every option that needed by a wordpress website from the server end.

    Thread Starter kpeu3e

    (@kpeu3e)

    So I guess this is a dead end here?

    Plugin Author Mateusz Gbiorczyk

    (@mateuszgbiorczyk)

    @kpeu3e In that case, change hosting ??

Viewing 4 replies - 1 through 4 (of 4 total)
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