Server Error

  • Resolved Aubrey

    (@sleepingsage)


    1 year, 4 months ago

    After installation of Burst, I am receiving server errors on the plugin’s dashboard. Specifically: “Server Error: The response is not a valid JSON response.” Here is a photo.

    • This topic was modified 1 year, 4 months ago by Aubrey.
Viewing 8 replies - 1 through 8 (of 8 total)
  • Plugin Author Rogier Lankhorst

    (@rogierlankhorst)

    Hi @sleepingsage,

    Sorry for my late reply. This usually means there is a php error on the server. Can you install the ‘wp debugging’ plugin, then load burst statistics, then post the php errors you get in the logs here?

    This way we can see what is causing the problem.

    Hi Rogier,

    i have the same problem until the update, please fix it soon.

    Best regards.

    • This reply was modified 1 year, 4 months ago by nigihayami.
    Plugin Author Rogier Lankhorst

    (@rogierlankhorst)

    Hi @nigihayami,

    If you can do the same:
    install the ‘wp debugging’ plugin, then load burst statistics, then post the php errors you get in the logs here.

    That will help us find the issue on your website.

    [removed duplicate]

    • This reply was modified 1 year, 4 months ago by jarnovos.

    I have the answer : it’s Malwarebytes Browser Guard wich lock the JSON scripts that’s all. After disabling the Firefox plugin everything works well.

    I have the solution : private window browser wich is not controlled by Malwarebytes plugin, moreover autorize the website in the control panel of Malwarebytes.

    • This reply was modified 1 year, 4 months ago by nigihayami.
    • This reply was modified 1 year, 4 months ago by nigihayami.
    Thread Starter Aubrey

    (@sleepingsage)

    @rogierlankhorst

    Where specifically should I look for PHP errors? I don’t actually see anything error related within this plugin.

    Hi @sleepingsage,

    After enabling the WP Debugging plugin, you can re-visit the Burst Dashboard and the front-end of the site a few times; and then check whether this has resulted in any errors being logged in the debug logfile.

    If not, I would also recommend testing whether the issue persists with Burst Statistics as the only activated plugin on the site (to further narrow down the potential causes).

    In addition, please verify whether this issue also occurs when you visit the Burst Dashboard in a fresh Incognito/Private Browsing window in your browser, to avoid any browser extensions (such as the one mentioned above) from affecting the behavior.

    If you want, you may also provide an URL to the website in question; so that we can take a look at the front-end of your site and check if we can find any other clues as to the cause of the behavior.

    Let me know if there are any further updates. Kind regards, Jarno

Viewing 8 replies - 1 through 8 (of 8 total)
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