Server error 500 on Bulk Optimization page and Media library page

  • Resolved vojcha

    (@vojcha)


    1 year, 1 month ago

    Hi, I've installed your plugin and purchased an unlimited plan 2 days ago. The plugin detected over 35k of images that needs to be optimized.

    After a day of optimization it stopped after about 10k optimized photos. I added a few more thumb sizes to be optimized and started the process again….

    But, today i am getting Server error 500 when trying to visit Bulk Optimization page and Media Library page. At first I've tried reactivation and reinstallation, than I looked for the solution on the support forum and documentation but and neither solution helped (wp mem limit, max exec time, dont use imagemagick and others)

    Here is a brief report:

    Your Imagify Tools has reported "Attachments with invalid or missing WP metas 8" (red background)

    A similar error has been reported by Query Monitor as well: imagify_has_attachments_without_required_metadata() Imagify\Bulk\WP->get_optimized_media_ids_without_webp() imagify_count_attachments()

    I have to mention that, immediately after the first installation, plugin's pages and media library page have been very slow (over 30s to load)

    Now the Server Error 500 is constantly showing up when trying to visit Bulk Optimization page although there are no active optimization processes.

    Server Error 500 occurs on Media Library page as well but sometime it manages to get fully loaded.

    There are also some errors by Imagify Tools logged in the debug.log, let me know if you want me to provide them here.

    Can you help me with this?

    BW

    • This topic was modified 1 year, 1 month ago by vojcha.
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