Server migration fatal errors

  • Resolved Sheila

    (@sheilahoff)


    11 years ago

    I just moved my entire fleet of client sites from VPS to dedicated server. It’s still in propagation but mostly complete. I’m getting a lot of errors like this one:

    Warning: require_once(service/Google_Utils.php): failed to open stream: No such file or directory in /home/hoffman/public_html/wp-content/plugins/google-analyticator/google-api-php-client/src/auth/Google_OAuth2.php on line 20

    Fatal error: require_once(): Failed opening required ‘service/Google_Utils.php’ (include_path=’.:/usr/lib/php:/usr/local/lib/php:/home/hoffman/php’) in /home/hoffman/public_html/wp-content/plugins/google-analyticator/google-api-php-client/src/auth/Google_OAuth2.php on line 20

    These sites were all working before the migration. In order to not have these errors I’ve globally renamed the plug-in folder to disable the plug-in.

    Now I need to know how to proceed. I’m going to monitor one of them without the plugin disabled to see if the issue goes away on its own with the completion of propagation. But it seems like the move destroyed the authorization. Do I need to reinstall and reauthorize 50 sites? They’re all unique clients with their own Google account. Sigh.

    My own site comes up fine with the plug-in enabled BUT I cannot log into WP with it enabled! Any insights as to what’s going on and the best way to move forward would be greatly appreciated. Running newest WP and plug-ins including v6.4.7.3 of this one.

    Thanks.

    https://www.ads-software.com/plugins/google-analyticator/

Viewing 5 replies - 1 through 5 (of 5 total)
  • Video User Manuals

    (@videousermanuals)

    Hi Shella,

    Can you please reinstall (delete and install) the plugin as it sounds like the API was not copied across properly. You should not have to enter your details again as the token should still work.

    Hopefully this will work.

    Thanks

    Thread Starter Sheila

    (@sheilahoff)

    I’ve tried this already and it did not fix it. I uninstalled, re-installed and the moment I activated it I got the SAME errors. Any other ideas?

    Thread Starter Sheila

    (@sheilahoff)

    Interesting…I just discovered I have a single site that made the move (still in dev in a subdomin) so the plug-ins were not kept up to date. He’s still running GA v6.4.5 with NO issues. So it’s something in the update and not the move perhaps? I mean his site moved along with the others but his doesn’t have the issue. Maybe that tells us something.

    I decided to go ahead and update him to 6.4.7.3 to see if the issue happens. It does! So what is it about the update? Since I changed servers could it be a setting on the new server in combo with the update? I hope this helps to figure this out. Thanks.

    Apache version 2.4.7
    PHP version 5.4.25
    MySQL version 5.5.35-cll

    Video User Manuals

    (@videousermanuals)

    Hi Sheila,

    Can you please drop us a support ticket here:

    https://videousermanuals.desk.com/

    And we will get you the latest version of the plugin which we are working on.

    Thanks

    Thread Starter Sheila

    (@sheilahoff)

    Done. Thanks.

Viewing 5 replies - 1 through 5 (of 5 total)
  • The topic ‘Server migration fatal errors’ is closed to new replies.