Server not sending purchase event

  • Resolved dyslexicDrakness

    (@dyslexicdrakness)


    3 years, 3 months ago

    Hello!

    We have several issues with the plugin, most importantly the purchase events are working with the site pixel but it’s not showing “server” as a source, what do we need for the purchase event to be fired as a server event too?

    All other events (except pageview) are firing from server properly.

Viewing 5 replies - 1 through 5 (of 5 total)
  • Zach H

    (@zhollenbeak)

    Hi @dyslexicdrakness

    Thanks for reaching out with your Facebook for WooCommerce Question.

    Currently, the “PageView” still only be sent via browser (navigator). And based on the Facebook development doc, it’s fine to send an event only from one of browser and server sides, even it can send different events separately from the browser or server according to scenario.

    Please let us know if you have any questions!

    Thread Starter dyslexicDrakness

    (@dyslexicdrakness)

    So just to be clear, it is possible that it IS actually working but no purhcase events have required a server side event to be fired (i.e. no one on iOS 14.5+ has purchased anything)

    see screenshot of events for reference
    https://snipboard.io/ESUFyu.jpg

    Plugin Support Sol J. a11n

    (@solstudioim)

    Hi @dyslexicdrakness

    Our plugin should send the conversion data both using CAPI (server to server) or through the pixel for all events.

    Do you have any other plugins that do Facebook conversion/pixel management?

    Secondly, please ensure that have logging enabled here Marketing > Facebook, at the bottom.

    Look forward to your reply.

    Thread Starter dyslexicDrakness

    (@dyslexicdrakness)

    It is now showing purchase as both browser and server. It suppose my theory was right in that every purchase had been with non iOS 14.5+ devices and server side event was not needed.

    Thanks!

    Plugin Support B C. a11n

    (@battouly)

    Thanks for the updates @dyslexicdrakness,

    It looks like everything is going well now.

    If you have another question related to a different topic, you can start a new thread.

    Best!

Viewing 5 replies - 1 through 5 (of 5 total)
  • The topic ‘Server not sending purchase event’ is closed to new replies.