Server reports error

  • I installed the pugin on my new website yesterday, and ever since, my web server reports errors from Live Chat. I’ve had it for a long time on my old site without any problems.The error I get is:
    [host domain.com] Backend log: wplc_return_chat_id_by_rel_or_id cannot find rel = Hku0LjTxI_1579165391633 \ n

    What is the reason for this?

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Author wordpress3cx

    (@wordpress3cx)

    Hello @willjoci, this error appears when a chat session with 3CX Chat Server vanishes and plugin tries to access to it, thinking it’s still alive. This is a side effect of some other problem. Are you using a cache plugin? Can you verify if you see javascript errors in console? Let us know.

    Thread Starter willjoci

    (@willjoci)

    Hi thanks for fast reply.
    No, i dont have any cache plugin, I had Before in my old page but then it worked fine.
    Cant find any JavaScript errors eighter.
    If you want i can provide admin account for you!

    • This reply was modified 5 years, 2 months ago by willjoci.
    Plugin Author wordpress3cx

    (@wordpress3cx)

    Hello @willjoci, sorry for the trouble, we’ll move this log behind a “debug” option.
    If you want to keep error log clean, you can comment out or remove this line

    error_log(‘wplc_return_chat_id_by_rel_or_id cannot find rel=’.$rel);

    in functions.php.

    Be warned that this error indicates there’s something wrong in your website and some features could not work as expected.

    Plugin Author wordpress3cx

    (@wordpress3cx)

    Hello @willjoci, we just released version 8.1.7 with a fix for the issue you reported. Thanks for your feedback!

Viewing 4 replies - 1 through 4 (of 4 total)
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