• Resolved sanitjain

    (@sanitjain)


    Sir we are getting diagnostics errors in the facebook events page like :
    Server Sending Invalid Match Key Parameters mainly of ip

    usually this started after updation of the new facebook plugin, how to resolve this ?
    Does this impact on the the functionality of ads , i read in few forums that its due to crawlers which facebook AI picks up , do we need to worry , or this can be fixed ?

Viewing 2 replies - 1 through 2 (of 2 total)
  • Hi @sanitjain,

    Thanks for reaching out to us about the Facebook for WooCommerce plugin, I appreciate it!

    The error you’re experiencing is likely to be a platform issue on the Facebook side of things. Facebook has assured us that they’re looking into providing more information for this error in a future release, such as showing the affected URL and the parameter and what is wrong with it. They let us know that even with some additional details, it would not likely be able to be resolved by the plugin, as it can be at the platform level. As such, this is something that Facebook will need to address going forward, unfortunately.

    I’m sorry I don’t have better news for you here. Is there anything else I can help out with? Please don’t hesitate to let me know.

    Thanks,

    Julie ??
    SkyVerge

    Simon

    (@simonskyverge)

    Hey @sanitjain,

    It has been a while since we heard from you, so I’m going to mark this topic as resolved. If you’re still experiencing issues please take a look at our documentation for more information and create a new thread if you have further questions.

    Thanks,
    Simon.

Viewing 2 replies - 1 through 2 (of 2 total)
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