Server Sending Invalid Match Key Parameters

Hi @marcoolalla

Thank you for reaching out!

Can you share a screenshot of the errors you are seeing? You can use tool like https://snipboard.io for sharing screenshots – please follow the instructions on the page, then paste the URL in your reply.

Also, in order for us to get a better understanding of your site setup, could you please share a copy of your website’s System Status Report?

You can get it by navigating to the WooCommerce / Status section of your site. Once there, click on the Get system report button and then copy it by clicking on the Copy for support button. Then paste it here in a comment.

Looking forward to your response.

hi @nawaz0705

I have pasted here the picture of the error (https://snipboard.io/64fimg.jpg) but i would prefer not to paste here the system report as this post is pubblic.

If you need more details i can send it over via email or private message.

Thanks for your support
Marco

### WordPress Environment ###

WordPress address (URL): https://www.olalla.it
Site address (URL): https://www.olalla.it
WC Version: 6.3.1
REST API Version: ? 6.3.1
WC Blocks Version: ? 6.9.0
Action Scheduler Version: ? 3.4.0
WC Admin Version: ? 3.2.1
Log Directory Writable: ?
WP Version: 5.9.2
WP Multisite: –
WP Memory Limit: 1 GB
WP Debug Mode: –
WP Cron: ?
Language: it_IT
External object cache: –

### Server Environment ###

Server Info: nginx/1.21.0
PHP Version: 7.4.25
PHP Post Max Size: 128 MB
PHP Time Limit: 300
PHP Max Input Vars: 10000
cURL Version: 7.68.0
OpenSSL/1.1.1f

SUHOSIN Installed: –
MySQL Version: 5.5.5-10.5.10-MariaDB-1:10.5.10+maria~focal
Max Upload Size: 128 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 6.3.0
WC Database Prefix: wp_
Dimensione totale database: 4365.57MB
Dimensione dati database: 3289.41MB
Dimensione indice database: 1076.16MB
wp_woocommerce_sessions: Dati: 9.02MB + indice: 1.02MB + motore InnoDB
wp_woocommerce_api_keys: Dati: 0.02MB + indice: 0.03MB + motore InnoDB
wp_woocommerce_attribute_taxonomies: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
wp_woocommerce_downloadable_product_permissions: Dati: 0.02MB + indice: 0.09MB + motore InnoDB
wp_woocommerce_order_items: Dati: 27.08MB + indice: 9.03MB + motore InnoDB
wp_woocommerce_order_itemmeta: Dati: 216.48MB + indice: 203.52MB + motore InnoDB
wp_woocommerce_tax_rates: Dati: 0.02MB + indice: 0.06MB + motore InnoDB
wp_woocommerce_tax_rate_locations: Dati: 0.02MB + indice: 0.06MB + motore InnoDB
wp_woocommerce_shipping_zones: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
wp_woocommerce_shipping_zone_locations: Dati: 0.02MB + indice: 0.05MB + motore InnoDB
wp_woocommerce_shipping_zone_methods: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
wp_woocommerce_payment_tokens: Dati: 0.08MB + indice: 0.02MB + motore InnoDB
wp_woocommerce_payment_tokenmeta: Dati: 0.17MB + indice: 0.17MB + motore InnoDB
wp_woocommerce_log: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
wp_actionscheduler_actions: Dati: 31.08MB + indice: 36.14MB + motore InnoDB
wp_actionscheduler_claims: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
wp_actionscheduler_groups: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
wp_actionscheduler_logs: Dati: 21.08MB + indice: 18.06MB + motore InnoDB
wp_bv_activities_store: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
wp_bv_dynamic_sync: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
wp_bv_fw_requests: Dati: 1.02MB + indice: 0.00MB + motore InnoDB
wp_bv_ip_store: Dati: 1.52MB + indice: 1.52MB + motore InnoDB
wp_bv_lp_requests: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
wp_commentmeta: Dati: 1.52MB + indice: 0.86MB + motore InnoDB
wp_comments: Dati: 163.66MB + indice: 109.88MB + motore InnoDB
wp_email_log: Dati: 139.52MB + indice: 0.00MB + motore InnoDB
wp_gf_addon_feed: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
wp_gf_draft_submissions: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
wp_gf_entry: Dati: 10.52MB + indice: 3.03MB + motore InnoDB
wp_gf_entry_meta: Dati: 20.55MB + indice: 24.64MB + motore InnoDB
wp_gf_entry_notes: Dati: 7.52MB + indice: 2.02MB + motore InnoDB
wp_gf_form: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
wp_gf_form_meta: Dati: 0.22MB + indice: 0.00MB + motore InnoDB
wp_gf_form_revisions: Dati: 0.02MB + indice: 0.03MB + motore InnoDB
wp_gf_form_view: Dati: 1.52MB + indice: 0.84MB + motore InnoDB
wp_gf_rest_api_keys: Dati: 0.02MB + indice: 0.03MB + motore InnoDB
wp_links: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
wp_mailchimp_carts: Dati: 20.08MB + indice: 0.00MB + motore InnoDB
wp_mailchimp_jobs: Dati: 4.02MB + indice: 0.00MB + motore InnoDB
wp_options: Dati: 16.47MB + indice: 4.06MB + motore InnoDB
wp_pmxe_exports: Dati: 11.50MB + indice: 0.00MB + motore InnoDB
wp_pmxe_google_cats: Dati: 0.38MB + indice: 0.00MB + motore InnoDB
wp_pmxe_posts: Dati: 9.52MB + indice: 0.00MB + motore InnoDB
wp_pmxe_templates: Dati: 1.50MB + indice: 0.00MB + motore InnoDB
wp_pmxi_files: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
wp_pmxi_history: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
wp_pmxi_imports: Dati: 0.08MB + indice: 0.00MB + motore InnoDB
wp_pmxi_posts: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
wp_pmxi_templates: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
wp_postmeta: Dati: 1651.69MB + indice: 412.98MB + motore InnoDB
wp_posts: Dati: 117.56MB + indice: 25.16MB + motore InnoDB
wp_rg_form: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
wp_rg_form_meta: Dati: 0.20MB + indice: 0.00MB + motore InnoDB
wp_rg_form_view: Dati: 1.52MB + indice: 0.53MB + motore InnoDB
wp_rg_incomplete_submissions: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
wp_rg_lead: Dati: 1.52MB + indice: 0.20MB + motore InnoDB
wp_rg_lead_detail: Dati: 4.52MB + indice: 5.00MB + motore InnoDB
wp_rg_lead_detail_long: Dati: 1.52MB + indice: 0.00MB + motore InnoDB
wp_rg_lead_meta: Dati: 0.47MB + indice: 0.55MB + motore InnoDB
wp_rg_lead_notes: Dati: 0.02MB + indice: 0.03MB + motore InnoDB
wp_sbi_instagram_feeds_posts: Dati: 0.02MB + indice: 0.03MB + motore InnoDB
wp_sbi_instagram_feed_locator: Dati: 0.02MB + indice: 0.03MB + motore InnoDB
wp_sbi_instagram_posts: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
wp_stream: Dati: 13.02MB + indice: 21.13MB + motore InnoDB
wp_stream_meta: Dati: 40.09MB + indice: 67.17MB + motore InnoDB
wp_termmeta: Dati: 0.50MB + indice: 0.58MB + motore InnoDB
wp_terms: Dati: 0.17MB + indice: 0.19MB + motore InnoDB
wp_term_relationships: Dati: 5.52MB + indice: 3.52MB + motore InnoDB
wp_term_taxonomy: Dati: 0.45MB + indice: 0.19MB + motore InnoDB
wp_usermeta: Dati: 120.66MB + indice: 83.77MB + motore InnoDB
wp_users: Dati: 5.52MB + indice: 5.55MB + motore InnoDB
wp_wcpv_commissions: Dati: 31.56MB + indice: 0.00MB + motore InnoDB
wp_wcpv_per_product_shipping_rules: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
wp_wc_admin_notes: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
wp_wc_admin_note_actions: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
wp_wc_category_lookup: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
wp_wc_customer_lookup: Dati: 0.02MB + indice: 0.03MB + motore InnoDB
wp_wc_download_log: Dati: 0.02MB + indice: 0.03MB + motore InnoDB
wp_wc_order_coupon_lookup: Dati: 0.02MB + indice: 0.03MB + motore InnoDB
wp_wc_order_product_lookup: Dati: 0.02MB + indice: 0.06MB + motore InnoDB
wp_wc_order_stats: Dati: 0.02MB + indice: 0.05MB + motore InnoDB
wp_wc_order_tax_lookup: Dati: 0.02MB + indice: 0.03MB + motore InnoDB
wp_wc_product_attributes_lookup: Dati: 0.28MB + indice: 0.25MB + motore InnoDB
wp_wc_product_meta_lookup: Dati: 1.52MB + indice: 0.88MB + motore InnoDB
wp_wc_rate_limits: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
wp_wc_reserved_stock: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
wp_wc_tax_rate_classes: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
wp_wc_webhooks: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
wp_woocommerce_shipping_table_rates: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
wp_woocommerce_shipping_zone_shipping_methods: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
wp_wpml_mails: Dati: 508.55MB + indice: 0.00MB + motore InnoDB
wp_yoast_indexable: Dati: 50.59MB + indice: 21.58MB + motore InnoDB
wp_yoast_indexable_hierarchy: Dati: 6.06MB + indice: 6.42MB + motore InnoDB
wp_yoast_migrations: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
wp_yoast_primary_term: Dati: 0.38MB + indice: 0.39MB + motore InnoDB
wp_yoast_prominent_words: Dati: 1.52MB + indice: 2.55MB + motore InnoDB
wp_yoast_seo_links: Dati: 3.45MB + indice: 1.83MB + motore InnoDB
wp_yoast_seo_meta: Dati: 3.52MB + indice: 0.00MB + motore InnoDB

### Post Type Counts ###

amn_om: 2
attachment: xxx
custom_css: 1
customize_changeset: 1
fl-builder-template: 113
global_product_addon: 173
nav_menu_item: 682
oembed_cache: 9
omapi: 2
page: 123
post: 267
product: xxx
product_variation: xxx
revision: xxx
shop_coupon: 373
shop_order: xxx
shop_order_refund: xxx
swift-slider: 4
team: 13
testimonials: 34
user_request: 4
wc_order_email: 2
wc_order_status: 15

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (29) ###

Gravity Forms: by Gravity Forms – 2.5.16
Admin category search: by Atilla Ordog – 1.2
Beaver Builder Plugin (Standard Version): by The Beaver Builder Team – 2.5.2.1
WordPress Backup & Security Plugin - BlogVault: by Backup by BlogVault – 4.77
Classic Editor: by Contributori WordPress – 1.6.2
Facebook for WooCommerce: by Facebook – 2.6.12
Add-On Mailchimp di Gravity Forms: by Gravity Forms – 5.0
Add-On Survey di Gravity Forms: by Gravity Forms – 3.7
Google Tag Manager for WooCommerce PRO: by Handcraft Byte – 1.5.2
Cookie and Consent Solution for the GDPR & ePrivacy: by iubenda – 2.5.91
Mailchimp for WooCommerce: by Mailchimp – 2.6.1
Mailgun: by Mailgun – 1.7.9
NitroPack: by NitroPack LLC – 1.5.9
Olalla Code Hub: by Francesco Carlucci – 0.3
Product Catalog Feed Pro by PixelYourSite: by PixelYourSite – 5.2.4
Storefront Mega Menus: by WooCommerce – 1.6.2
WooCommerce Checkout Field Editor: by WooCommerce – 1.5.38
WooCommerce Stripe Gateway: by WooCommerce – 6.3.0
WooCommerce Order Status Manager: by SkyVerge – 1.13.1
WooCommerce Product Add-ons: by WooCommerce – 3.3.0
WooCommerce Product Vendors: by WooCommerce – 2.1.46
WooCommerce: by Automattic – 6.3.1
Yoast SEO Premium: by Il Team di Yoast – 18.1
Yoast SEO: by Team Yoast – 18.3
WP All Export Pro: by Soflyy – 1.7.4
WP Subtitle: by Ben Huson
Husani Oakley – 3.4

WP All Export - User Export Add-On Pro: by Soflyy – 1.0.7
WP All Export - WooCommerce Export Add-On Pro: by Soflyy – 1.0.4
Yoast SEO: WooCommerce: by Team Yoast – 14.4

### Inactive Plugins (7) ###

Doofinder for WooCommerce: by doofinder – 1.5.19
Instagram Feed Pro Personal: by Smash Balloon – 5.12.5
ProveSource: by ProveSource LTD – 2.2.11
Query Monitor: by John Blackbourn – 3.8.2
Stream: by XWP – 3.9.0
WooCommerce Google Analytics Integration: by WooCommerce – 1.5.8
Zakeke Interactive Product Designer: by Zakeke – 3.0.4

### Dropin Plugins (1) ###

advanced-cache.php: advanced-cache.php

### Must Use Plugins (1) ###

Kinsta Must-use Plugins: by Kinsta Team – 2.3.4

### Settings ###

API Enabled: ?
Force SSL: –
Currency: EUR (€)
Currency Position: left_space
Thousand Separator: .
Decimal Separator: ,
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-3 (rated-3-2)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –

### WC Pages ###

Shop base: #5 - /shop/
Carrello: #6 - /cart/
Cassa: #7 - /checkout/
Il mio account: #8 - /my-account/
Termini e condizioni: #3691 - /termini-e-condizioni-dei-clienti/

### Theme ###

Name: Olalla Custom Theme
Version: 1.0.0
Author URL: https://francescocarlucci.com
Child Theme: ?
Parent Theme Name: Storefront
Parent Theme Version: 4.0.0 – 4.1.0 è disponibile
Parent Theme Author URL: https://woocommerce.com/
WooCommerce Support: ?

### Templates ###

Overrides: olalla-storefront/woocommerce/product-searchform.php versione 2.5.0 è obsoleta. La versione attuale è 3.3.0
Outdated Templates: ?
					
					
						Scopri come aggiornare

### Action Scheduler ###

Canceled: 90
Oldest: 2022-03-06 10:13:03 +0100
Newest: 2022-04-05 17:39:38 +0200

Complete: 85.584
Oldest: 2022-03-05 17:38:09 +0100
Newest: 2022-04-05 18:32:06 +0200

Failed: 236
Oldest: 2022-01-02 19:29:58 +0100
Newest: 2022-01-12 13:30:01 +0100

Pending: 1
Oldest: 2022-04-06 16:44:07 +0200
Newest: 2022-04-06 16:44:07 +0200

### Status report information ###

Generated at: 2022-04-05 18:33:08 +02:00

hello, we have just reviewed our pixel data and it seemes that we have 2 times the sales and 3 times visits comunicated to facebook compared to the real website data.

Can you please help me resoving this?

Regards

Hi @marcoolalla

Please contact us at WooCommerce.com > My Account > Support. You may need to create an account before you can access that page.

Please include a link to this forum thread, so that we can keep track of what’s already been done.

We will be able to help you further there.