Server Sending Invalid Match Key Parameters for AddToCart Event

  • Resolved rashedoz

    (@rashedoz)


    3 years, 8 months ago

    My Facebook pixel diagnostic is showing this along with 5 similar errors.
    In how to fix its saying “Check that you’re sending valid and unique values for the fbc parameters for your AddToCart event and that the data is normalized correctly.”

    Error 2: “Server Sending Invalid Match Key Parameters for ViewCategory Event
    ”
    Error 3: “Purchase Event Missing Some Deduplication Parameters”

    Error 4: “Same Event ID Received for Many Event Instances”

    Error 5: “Same Event ID Received for Many Event Instances”

    Error 6: “Same Event ID Received for Many Event Instances”

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Niall a11n

    (@wpniall)

    Hi @rashedoz,

    Thanks for reaching out to us.

    The Server Sending Invalid Match Key Parameters for the AddToCart event error is a known bug that has been reported to the Facebook for WooCommerce developers. You can learn more about this bug here: https://github.com/facebookincubator/facebook-for-woocommerce/issues/1777

    The recommended steps for getting around this issue are the following:

    • Check that your pixel is connected. You can troubleshoot pixel issues using the Facebook Pixel Helper Chrome extension. I think you’ve done that already, right?
    • Make sure there aren’t any browser extensions blocking Facebook user agent and IP addresses
    • Enable debug logging and see if you are getting any obviously errors

    If that doesn’t help, I recommend following the GitHub bug report for any updates on how to fix the issue or when a fix will be released for it: https://github.com/facebookincubator/facebook-for-woocommerce/issues/1777

    Plugin Support Niall a11n

    (@wpniall)

    Hi @rashedoz,

    We haven’t heard back from you for a while, so I’m going to mark this post as resolved. If you have any further questions or need additional help with the WooCommerce plugin, please start a new thread and we’ll be able to help you there. Thanks!

Viewing 2 replies - 1 through 2 (of 2 total)
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