Server Timeout

Hello,

Thanks for reaching out and thanks for describing your request @deeveearr.

There are multiple possible sources for the behavior that is currently occurring in your WordPress installation:

Most probably, an overload or lack of server capacity will cause loading sections and overviews in the plugin very slowly or not load at all.

If your website is hosted on a server with low server capacity, you can turn on the Blog2Social Legacy Mode to reduce server load. 

 In Legacy Mode, the plugin will load contents one after the other (asynchronous loading) instead of loading all at once. Some web hosting services also limit the number of outgoing connections. In this case, the Legacy Mode makes sure that connections to your social media accounts are loaded successively.

To activate Legacy Mode, go to “Blog2Social -> Settings -> General -> System” and tick the box saying “activate Legacy Mode”.

I would also suggest checking your WordPress environment regarding “WP_MEMORY_LIMIT” and “max_execution_time”. 

The following step-by-step guide will show you how to solve all common issues related to missing/unfulfilled system requirements

System requirements for installing Blog2Social

If you are unsure how to perform this step I would suggest reaching out to your hosting provider in order to get this adjustment done for you.

If you are still facing this afterwards, please check your website with the “Health Check & Troubleshooting” plugin from WordPress since I cannot reproduce your described behavior in a neutral and clean test environment. It is probably caused somewhere on your website (for example, by other plugins such as security plugins or themes that limit the Blog2Social plugin or override Blog2Social code).

This plugin is intended for such cases and will perform a number of checks on your WordPress installation to detect common configuration errors and known issues, and also allows plugins and themes to add their own checks.
With the “Health Check & Troubleshooting” plugin you can simulate to deactivate all plugins except Blog2Social and activate one after the other to see which plugin is causing this.

Please let me know if it worked out or if you have further questions.

Hiya,

Legacy Mode is already activated (from some while back) and with the help of the Link Whisper developers, the ini has been augmented to 254, up from the WordPress defaults.

**Edit**

I thought that I’d try the Health Check and Troubleshooter plugin, with nothing else except for Blog2Social activated.

Same results, I’m afraid.

Looks like I’ll be using another blog poster then if this issue cannot be fixed.

• This reply was modified 1 year, 5 months ago by deeveearr.

Straight from my host:

memory_limit=2048M
post_max_size=512M
upload_max_filesize=512M
max_input_vars=8000
max_input_time=900
max_execution_time=600

So it looks like its a Blog2Social problem.

Hello,

Thank you for your reply and this feedback.

I checked your provided values, and they seem to match the general plugin requirements.

Do you have any security plugin or firewall active in your WordPress or server environment such as Cloudflare? 

However, the behavior you are facing is no general issue or bug that is occurring in Blog2Social for over 70,000 happy user and seems to be caused somewhere in your WordPress or server environment.

In order to be able to look further into this case for you, it would be awesome if you could also provide us with the generated/downloaded troubleshooting-tool .txt Log file, so we could look further into your WordPress environment.

You will find the Troubleshooting-Tool by following this path:

Your WordPress installation -> Blog2Social -> Help & Support -> Troubleshooting-Tool

You can read more about it at:

Blog2Social Troubleshooting Tool

Please make sure to provide us with the log file via a secure and private channel in order to protect your privacy.

We will be happy to support you further.You can reach us privately per email (support ticket), or via a private message in the Blog2Social community.

And where do I send the .txt file?

The main problem that I have with this .txt file, is that when the Health Check plugin was active, all of the other plugins were deactivated, and yet the issue was still there.

Hello,

Thank you for your reply and this feedback.

Please note that the Health Check plugin has no influence over active server sided settings as well as firewall settings and external third party tools such as Cloudflare that you could be using along your individual server infrastructure that also could be causing such a behavior you are facing.  

Do you have any security plugin or firewall settings active in your WordPress or server environment such as Cloudflare? 

You can attach the .txt log file in your private message in the Blog2Social community message or attach it to an email you can send us privately.

In case you are using the provided contact form link on the Blog2Social website you can use any file upload service to upload your log file and attach the download URL inside your contact form message.

Thank you for your effort.

Ok, so:

I don’t use Cloudflare as it doesn’t play nicely with Litespeed Cache.

The only security plugins that I use are WordFence and HSTS Headers.

I cannot send a .txt file via your help and support page, as the support tickets only accept screenshots.

I had a look on the B2S community page, and decided against joining as it’s racked with the same complaint as mine with cut/paste replies.

Hello,

Thank you for your reply and this feedback.

Please rest assured that the issue you’ve described can be addressed by adjusting the settings on your website. For publishing your content, social networks require access to your site. Your issue suggests that certain security plugin settings, such as Wordfence, might be blocking this access. As discussed in the support community, these security settings issues can be resolved through appropriate adjustments.

However, to help you with your specific case we invite you to contact our support team via our email support or the support community so we can exchange files and share more detailed information.

Sorry @blog2socialsupport

Even though I’ve had many happy years of social sharing with Blog2Social, from the first years to the present time, the social networks able to be shared to have dwindled to virtually nothing.

It has been with a heavy heart then, that we have disabled and thrown out Blog 2 Social.

All the best for the future!

Hello,

Please let me assure you that your issue can be solved by adjusting the settings on your site. However, we need some more detailed information to assist you further. Please be so kind as to provide us with the requested and necessary information regarding your WordPress site and server environment.

In case you change your mind and decide to work with Blog2Social again, we will gladly look further into the case for you.

Feel free to let us know any time via email or the provided contact form link on our website.