Service Unavailable in step 2

  • Resolved woober

    (@woober)


    6 years ago

    Hi

    When i try to install my duplicated installation on another domain (developing site), i can make it extra all the files, but when it gets to installation of the database it gives me this message “Service Unavailable”.
    I can manually install the sql in mysql, but that doesnt change the domainname, which i need to have replaced in the sql.

    When i open the installer-log.txt, then i get this message:

    WARNING: The database script is ‘255.25MB’ in size. The PHP memory allocation is set
    at ‘5000M’. There is a high possibility that the installer script will fail with
    a memory allocation error when trying to load the database.sql file. It is
    recommended to increase the ‘memory_limit’ setting in the php.ini config file.
    see: https://snapcreek.com/duplicator/docs/faqs-tech#faq-trouble-056-q

    In there i see this:

    After the database has been installed go to step 1 of the installer and choose ‘Manual SQL Execution’ from the Action drop-down.

    But i dont see “Manual SQL Execution” anywhere? both tryed looking in the “full installation” and the “sql database only” installation.

    Any thoughts?

Viewing 5 replies - 1 through 5 (of 5 total)
  • Cory Lamle

    (@corylamleorg)

    Hey @woober,

    That option is only available in the Pro version, unfortunately. Unless your host allows for a longer timeout setting you may have issues with a database that large.

    Hope that helps~

    Thread Starter woober

    (@woober)

    Hi @corylamleorg

    Thanks for the quick reply.
    I have bought the pro version. Im probably not looking the correct way – can you explain further what i need to do, to fix this? i cant find “Manual SQL Execution”

    Also, what should i look for/ask them for, if i need the “timeout setting”, when we talk about sql? must have a technical name ??

    • This reply was modified 6 years ago by woober.
    Cory Lamle

    (@corylamleorg)

    Hey @woober

    If you want to submit a support ticket for this issue we can work with you more closely over there. These forums are only for the LITE version. Please provide a link to this thread when submitting the ticket.

    Thanks~

    Thread Starter woober

    (@woober)

    Done, thanks

    Cory Lamle

    (@corylamleorg)

    Sure we will try and look at the issue soon.

    Thxs

Viewing 5 replies - 1 through 5 (of 5 total)
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