Session Expired Error resulting in multiple charges to customers

  • Hi,

    Customers are being double charged for orders placed on our site. When we placed an order ourselves to investigate, we were met with a “Session Expired” message (in plain text, Web 1.0 style) upon clicking Place Order. We then clicked the Back button to return to the cart – but before trying agin, I went and checked the back end, and lo and behold – the order had been placed.

    This is kind of a big deal. Help?

    https://www.walkeraudio.com

    https://www.ads-software.com/plugins/woocommerce/

Viewing 6 replies - 1 through 6 (of 6 total)

  • Your theme seems to be Maya Shop version 2.3.0 but the current version is 2.6.0. See the changelog tab. That may not solve the problem but its a lot of fixes so its a good place to start. Back up before updating.

    Thread Starter liamslack

    (@liamslack)

    Hi lorro,

    Thanks for the reply. Didn’t realize my theme was out of date. Just updated. It didn’t fix the issue, but it’s up to date now, at least.

    Still getting a Session Expired error message, along with a bulleted list of errors that say required fields weren’t completed. They were.

    Any other ideas? This seems to have started when I updated to the latest version of Woocommerce.

    In Admin page / Settings / General, have you got the WordPress Address (URL) exactly the same as Site Address (URL).

    Thread Starter liamslack

    (@liamslack)

    Sure do.

    Both https since that’s the domain that sets the cookie?

    Thread Starter liamslack

    (@liamslack)

    Yup. Both https://walkeraudio.com.

Viewing 6 replies - 1 through 6 (of 6 total)
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