Session Times overlapping

  • Resolved sociallyfound

    (@sociallyfound)


    3 years, 8 months ago

    Hey there

    I have set up my booking calendar to allow 2 sessions (both 30 minutes in duration) and booked them in at 9:05 am. When I go into creating another booking, it allows me to make it at 9:00 am the same day, even though I already have 2 bookings at 9:05 am.

    Availability mode: High End
    Customres per session: 2

    Where am I going wrong?

Viewing 10 replies - 1 through 10 (of 10 total)
  • Plugin Author Dimitri Grassi

    (@wordpresschef)

    Hi,

    could you share with me the URL of your booking page and suggest:

    service/assistant/date & time

    to select in order to see the issue?

    Thread Starter sociallyfound

    (@sociallyfound)

    https://drouinbarbershop.com.au/booking

    Boy’s Cut / no assistant / 24th June & 9:00am

    I already have 2x appointments booked at 9:10, so shouldn’t be able to book at 9:00 (based on that services at 9:10 are 30min each)

    Thread Starter sociallyfound

    (@sociallyfound)

    I have the Time picker changed to 10 Minutes but would have thought that the session duration of each service ((which are all 30 min) would account for it.

    It suggests setting this option accordingly with the duration of your shortest service but the client would like to be able to book in 10-minute increments rather than 30.

    If someone calls at 2:35 to book and coming straight away, they don’t want to book it for 3:00 (30min increments). They would book it for 2:45.

    Plugin Author Dimitri Grassi

    (@wordpresschef)

    Hi,

    only registered users can make a reservation on your website..

    Thread Starter sociallyfound

    (@sociallyfound)

    Apologies, sorted, and thank you for responding so quickly.

    Plugin Author Dimitri Grassi

    (@wordpresschef)

    OK, which service should I select on 24 June at 9 AM ?

    Thread Starter sociallyfound

    (@sociallyfound)

    Thanks again.

    You can choose any of them.

    There are 2x 30minute services that are already booked at 9:10 so it shouldn’t be able to book it as it would overlap?

    Plugin Author Dimitri Grassi

    (@wordpresschef)

    Here:

    https://www.dropbox.com/s/fjf34vcjutwxndu/Screenshot%202021-06-23%20at%2012.53.14.png?dl=0

    as you can see I’m not able to select services as there are parallel bookings..

    I suggest you to enable the “Change order” option.

    Thread Starter sociallyfound

    (@sociallyfound)

    Perfect.

    Looks like you can override it in the backend calendar but that is only accessible to admin, is that correct?

    Plugin Author Dimitri Grassi

    (@wordpresschef)

    From back-end you are operating as administrator and you can make overbooking even if the system will inform you when select a not available date/time assistant/service.

Viewing 10 replies - 1 through 10 (of 10 total)
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