Set default Zendesk Group

  • Resolved blackc2004

    (@blackc2004)


    4 years, 8 months ago

    How do I set the default group when creating the ticket in Zendesk, currently it just sets to a blank group but we want to make sure they are all assigned to the correct group when submitting.

    Thanks

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  • Plugin Author pipdig

    (@pipdig)

    Hi @blackc2004,

    This is something you can control via the Trigger/Automation settings within your Zendesk dashboard. For example – “When a ticket is received from X, assign it to group Y”. Zendesk support will be able to point you to the best options to use for that process.

    Hope that helps

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