set nextgen featured image not working after upgrade

  • Hi,

    Noticed that using set nextgen featured image on page no longer works after upgrade to latest nextgen version –

    It says –
    Could not set that as the thumbnail image. Try a different attachment.

    Is there something I need to change elsewhere as it has always worked before out the box. I have tried using the radio buttons to select as single pic not thumbnail (the default) but same msg.

    thanks.

    https://www.ads-software.com/plugins/nextgen-gallery/

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Contributor photocrati

    (@photocrati)

    @danbailan – This generally works without issue but that does not mean there could be a conflict on your site … what troubleshooting steps have you taken for this specific issue?

    – Cais.

    Thread Starter danbailan

    (@danbailan)

    Hi Cais,

    It worked for the last year until I did the upgrade this morning. I have not specifically tried anything yet to troubleshoot. Something has caused the conflict in 2.1.0 as I was up to date before.

    I can get round it by using the wordpress featured image but…

    I have tried the featured image with each radio button setting in different combinations but always the same error as per my first post.

    There is no setting in gallery settings or options that I need to change?

    Thanks

    Plugin Contributor photocrati

    (@photocrati)

    @danbailan – As noted in your other topic, you are using W3TC … in some cases it can have widespread effects on NextGEN Gallery. Going through a thorough conflict check on your site may help to pin point the cause of this issue … as it is, there are no specific settings/options within NextGEN Gallery directly related to using the NextGEN Featured Image functionality.

    – Cais.

    Thread Starter danbailan

    (@danbailan)

    Thanks Cais,

    I tried the featured image with W3TC off – no joy.

    Yes, I can go through a conflict check but I think it easier to just use the WordPress option. As I said before, the only thing that’s changed is the upgrade and to have to de-activate another plug-in ( when I have everything set up and working) to counter the conflict caused by the upgrade seems a bit back to front?

    Thanks

    Plugin Contributor photocrati

    (@photocrati)

    @danbailan – Due to the nature of caching plugins (at least in our experiences) it can be frustrating to continually have to sort out why there are conflicts that may or may not be related to them (and also due to their nature troublesome to ensure they are not influencing the testing as well).

    We’ll continue to look into this, but we’re also glad to know you have a work-around that will allow you to continue on as is, and again, our apologies for any inconveniences.

    Thanks!

    – Cais.

    I’m having the same issue.

    Plugin Contributor photocrati

    (@photocrati)

    @jonathanbowen – Please start your own topic so we can try to help you with your specific issue on your specific site.

    See https://codex.www.ads-software.com/Forum_Welcome#Where_To_Post

    Thanks!

    – Cais.

Viewing 7 replies - 1 through 7 (of 7 total)
  • The topic ‘set nextgen featured image not working after upgrade’ is closed to new replies.