Set up Jetpack: An error occurred. Please try again.

Hi Bill,

Did you try to uninstall/reinstall the Jetpack plugin and then connect the site to Jetpack?

If the above is not working, then it might be possible there is something at your host blocking Jetpack to connect. While your site is publicly accessible, and XML-RPC file is also working: https://example.com/xmlrpc.php (replace example.com with your actual domain), but for some reason, it appears, Jetpack is not able to make XML-RPC requests on your site. This file is used by Jetpack and other plugins and apps to connect to your site.

Can you please contact your hosting provider and check if they are blocking access to this file for Jetpack? Also, please find the IP ranges for the connection between your site and Jetpack/WordPress.com here, and whitelist them for HTTP connections on your site.

If you’re unsure about this, you may contact your hosting provider; they should be able to help you with this. Please note that these IP addresses could change (or more could be added) at any time. For that reason, we recommend your host uses the machine-readable versions of these IP ranges in JSON or plain text format to automate configuration changes on their systems.

Once we are able to access your site’s?xmlrpc.php file, you should be able to connect Jetpack to?https://wordpress.com.

Let me know how it goes!

Hi Animesh,

I am also having issues. I’ve had this site connected before, so not sure what’s happened.

site: https://www.strath.com.au

Getting error: An error occurred. Please try again.

I’ve done everything in the troubleshooting guide and I can access the XMLRPC file.
https://www.strath.com.au/wp/xmlrpc.php

Please assist.

Update: I’m getting this error when running the Jetpack debugger:

Debug
XML-RPC is not responding correctly ( 404 )
It looks like XML-RPC is not responding correctly. Please make sure XML-RPC is turned on for your site and is set up to respond to all content types. You can test this yourself by running the following command from the command line:

curl -A 'Jetpack by WordPress.com' -d '<methodCall><methodName>demo.sayHello</methodName></methodCall>' https://www.strath.com.au/xmlrpc.php
The answer should be:

<?xml version="1.0" encoding="UTF-8"?>
<methodResponse>
  <params>
    <param>
      <value>
      <string>Hello!</string>
      </value>
    </param>
  </params>
</methodResponse>
If you continue to get this error, please check out our troubleshooting guide or contact support.

Hi @boylensupport

Could you please start your own thread, as per the Forum Welcome?
https://www.ads-software.com/support/plugin/jetpack#new-post

Thank you!