Set URL Error

  • Hi,

    I am currently creating a site that is due to launch tomorrow (eek!) and I have encountered a problem with adding URLs to buttons or headings.

    These are the steps I take and what happens:

    – Visit front end of the site
    – Edit page with WPBakery page builder
    – Find the button / heading I want to add a link to
    – Edit e.g. button
    – Under URL (Link) click ‘select URL’
    – A new window opens up, the pages do not automatically show in the list
    – I search for the page name, it appears below and I click to select the page
    – I click the blue ‘set link’ button
    – this is where the problem occurs, it takes me to the ‘Posts’ section in the back-end CMS…. every time

    I contacted my hosting company as I thought could be an issue with links but they have said the issue is with WPBakery page builder plugin and they cannot help me further.

    I tried deactivating all plugins then activating just the WPBakery plugin and had the issue which does point to it being with this. I searched on the plugin forums but was unable to get any help.

    I would REALLY appreciate it if someone would be able to help / suggest anything I can try next.

    Thank you,
    Layla

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  • If you use a commercial theme or plugin and need support, please go to their official support channel. In order to be good stewards of the WordPress community, and encourage innovation and progress, we feel it’s important to direct people to those official locations.

    https://support.wpbakery.com

    Forum volunteers are also not given access to commercial products, so they would not know why your commercial theme or plugin is not working properly. This is one other reason why volunteers forward you to the commercial product’s vendors. The vendors are responsible for supporting their commercial product.

    Moderator Jan Dembowski

    (@jdembowski)

    Forum Moderator and Brute Squad

    For pro or commercial product support please contact the author directly on their site. This includes any pre-sales topics as well.

    As the author is aware, commercial products are not supported in these forums. I am sure they will have no problem supporting you there.

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