Setting From email address

  • Resolved bevanjones

    (@bevanjones)


    3 years, 5 months ago

    Hola,

    When I set the “From” email address, it doesn’t work. Let me explain;

    I’m using CF7
    – I set the “From” field to [email protected]
    – I set “To” field to [email protected]

    In SMTP Mailer
    – I set “From email address” to [email protected]
    – I set “SMTP user name” to [email protected]

    So I’m trying to get the form to submit to my operations in box (from [email protected])

    The email does in fact arrive…… BUT…..

    I go into Google Workspace (I’m using Google Workspace for email) and check the logs and the email is there BUT

    The “From” field in Google Workspace says “[email protected]”

    Why is this a problem?

    I also use Hubspot and have [email protected] set up as a conversation (essentially and email inbox inside Hubspot. Because the inbox is “operations@” and the “from” email is also “operations@”, all emails from my website form automatically go to Hubspot spam. Obviously I can’t have website leads going into my Hubspot spam folder.

    If I could understand why the form is sent with a “from” field of “operations@” (when I’m setting it to something else), I can resolve this issue.

    I noticed in the SMTP Mailer settings, the “From email address” field has a comment, “The email address which will be used as the From Address if it is not supplied to the mail function”. What does this mean? What is the “mail function”? CF7?

    Does anyone have any ideas?

    Bevan

Viewing 5 replies - 1 through 5 (of 5 total)
  • Thread Starter bevanjones

    (@bevanjones)

    Ok, I have solved this:

    When I read the limited instructions and watch the video that has no one talking, this is what I believe it says I should do:

    CF7
    To: operations@
    From: bevan.jones@

    SMTP Mailer:
    To: operations@
    From: bevan.jones@

    I assumed the email would land in my operations@ inbox from sender bevan.jones@

    Nope. After some trail and error, this is what works;

    `CF7
    To: operations@
    From: bevan.jones@

    SMTP Mailer:
    To: bevan.jones@
    From: operations@

    That gets the form data into my operations@ email inbox and the from user is bevan.jones@

    It would be great if in your instructions you could explain the path of the data and explain what settings to use on both SMTP Mailer and CF7.

    Plugin Author Noor Alam

    (@naa986)

    @bevanjones, There is nothing wrong with your setup. Google currently ignores the from email if it’s not the same as your account email.

    Thread Starter bevanjones

    (@bevanjones)

    Hi Noor, can you please clarify what my “account email” is? Is it the email that I set up in the To field inside SMTP Mailer?

    Plugin Author Noor Alam

    (@naa986)

    @bevanjones, Your Google account email.

    Thread Starter bevanjones

    (@bevanjones)

    Thanks.

Viewing 5 replies - 1 through 5 (of 5 total)
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