Setting order to refunded doesn’t refund amount automatically

  • Resolved Dan Claudiu G.

    (@dcgavril)


    3 years, 6 months ago

    Hello,

    I’m trying to figure out a way to fully refund a order without changing the quantity for all the items in the order manually, as if we have large orders(multiple items) it’s quite a pain to do this manually so I have set the order to refunded, and then the dashboard is showing the full amount refunded, but it doesn’t trigger a call to the Stripe API to actually refund the amount, is there any way to do that automatically? (and if it’s not yet implemented, may I suggest having a double check question in case someone changes the status of the order by mistake).

    Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Saravanan S, a11n

    (@simplysaru)

    Hi @dcgavril,

    You would need to be following the instructions from here to refund the order.

    so I have set the order to refunded, and then the dashboard is showing the full amount refunded, but it doesn’t trigger a call to the Stripe API to actually refund the amount,

    This isn’t expected to work as you expect, exactly for the same reasons you mentioned. Accidentally changing the status would refund an entire order and hence this isn’t recommended because a lot of shop owners might end up losing money, you would have to manually trigger the stripe refund. What you could do is open the charge in the Stripe dashboard and refund the entire amount from there.

    Do note that refunding the order as recommended in the above document will ensure a refund is processed correctly along with updates to inventory as well.

    Thread Starter Dan Claudiu G.

    (@dcgavril)

    Hello @simplysaru

    Thank you for your help. I had already found that documentation but it was not mentioning anything regarding a full refund in a simpler way in case you have a large order that needs to be refunded, plus if you are not tracking stock, then it’s quite a pain to pass through each item in the order and mark it as a refund to be able to refund the full order within the wp-admin dashboard. Maybe in the future we can have a dedicated button for full refunds that will have a confirmation screen? I know that I’ll be a user of this feature and couple of my clients, especially those who are selling digital products and have shop managers to deal with orders so they will not have access to the Stripe dashboard…

    Thank you again for your time and help.
    Have a great day!

    Plugin Support Chris M. – a11n

    (@csmcneill)

    Hi @dcgavril,

    Maybe in the future we can have a dedicated button for full refunds that will have a confirmation screen?

    Thank you so much for sharing your suggestion! I looked around www.ads-software.com and the WooCommerce.com Marketplace, and I wasn’t able to easily find an extension that provided this type of functionality.

    It would be great to have you add your ideas to the Ideas Board, which is where developers go to look for future plugin features and improvements.

    I’ll mark this thread as resolved now. If you have any further questions, I recommend creating a new thread.

Viewing 3 replies - 1 through 3 (of 3 total)
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