Setting Page

  • Resolved timizy123

    (@timizy123)


    3 months, 1 week ago

    I installed AST on my woocommerce site and the settings tab is frozen, the other tabs like shipping carriers, csv import, integration works, only the setting page is frozen, hence I cannot configure the plugin.

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  • Plugin Author gaurav1092

    (@gaurav1092)

    Hi @timizy123,

    The issue you’re experiencing with the settings tab being frozen is likely due to a conflict with another plugin or theme. To troubleshoot this, please try the following steps:

    1. Disable Other Plugins: Temporarily deactivate all other plugins except for WooCommerce and AST. Then, check if the settings tab is accessible. If it works, you can reactivate the plugins one by one to identify the conflicting plugin.
    2. Switch to a Default Theme: If the issue persists, try switching to a default WordPress theme (like Storefront) to see if the issue is related to your theme.
    3. Check for Console Errors: Open your browser’s developer console (usually by pressing F12) and see if any JavaScript errors are reported when you try to access the settings tab.

    Let me know the results, and we can proceed from there.

    Best regards,
    Gaurav

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