setting up rules

  • sarazachrisson

    (@sarazachrisson)


    9 years ago

    Hello,

    I’m trying to set up the following:

    Shipping zones
    – NYC only
    – Rest of US

    Shipping classes
    -Juices, foods, supplements, cleanses (method = pickup, delivery, Fedex)
    -Soups and smoothies (method = pickup and delivery)
    -Gift Cards (method = pickup, free shipping)

    Shipping methods
    -Local pickup (all products)
    -Local delivery (15% service charge, $20 minimum)
    -Fedex (order less than 100 =$25 charge, over $100 =$50 charge)
    -not for soups or smoothies categories
    Free shipping
    -only for gift cards category

    But, we’re experiencing problems when we test this in the checkout flow. If I add juices + soups to my order outside of NYC, I get Fedex as an option even though soups shouldn’t get this (should only get local pickup as an option).

    Furthermore, if i add products to my cart to checkout in NYC, I get Fedex as option, even though only local delivery/pickup is added to this zone.

    Please advice as this is severely impacting our sales and customer service. Thank you.

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