settings area is not functional

  • Resolved sapphiredesign

    (@sapphiredesign)


    3 years, 4 months ago

    The settings area is not functional, everything is grayed out and cannot be clicked. I cleared the cache, deleted the plugin and reinstalled it and the settings still don’t work. Please help.

Viewing 4 replies - 1 through 4 (of 4 total)

  • Hi,

    Did you try clearing your browser cache?
    (Right-click on the plugin page and select Inspect Element (keep it open) >> right-click on the refresh button of the browser >> Select Empty Cache and Hard Reload.)

    If you’ve already tried clearing the browser cache and it’s still not working, we think that there could be a plugin conflict.

    In this case, can you please give us your WooCommerce error log?
    Go to WooCommerce >> Status >> Logs >> Search for the most recent WPFM error log and click on the View button and give this log to us.

    Let me know.

    Thank you.

    Thread Starter sapphiredesign

    (@sapphiredesign)

    Yes, I did all this. I tried to deactivate all plugins except Woocommerce, I tried to install a default template and nothing helped.
    I tried to install the plugin on multiple websites where there are other plugins, different templates and it doesn’t work anywhere.
    Now I have tried a completely new installation of WP on my next domain and the plugin does not work there either.

    Thread Starter sapphiredesign

    (@sapphiredesign)

    My error log in Woo is empty.

    Hi,

    I am marking this thread here as resolved as you’ve already reached our site.

    You’re always welcome to open another thread if you face any issues with our plugin.

    Thank you.

Viewing 4 replies - 1 through 4 (of 4 total)
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