Settings >> Login or Logout – Error 403

@sterndata Ooh noted. But to effectively troubleshoot, the developers might need to take a closer look at the backend. How do we enable that without violating any TOS?

It’s never necessary to do that. Here’s why.

There are many ways to get information you need and accessing the user’s site is not one of them. That’s going too far.

• Ask for a link to the https://pastebin.com/ log of the user’s web server error log.
• Ask the user to create and post a link to their phpinfo(); output.
• Ask the user to install the Health Check plugin and get the data that way.
• Walk the user through enabling WP_DEBUG and how to log that output to a file and how to share that file.
• Walk the user through basic troubleshooting steps such and disabling all other plugins, clear their cache and cookies and try again.
• Ask the user for the step-by-step on how they can reproduce the problem.

You get the idea.

@sterndata has this contacting plugin developer off-site policy changed recently then? I was once put on probation by another moderator for posting a link to my plugin’s off-site contact form. So I’m very careful about it now.

I guess to be more specific, as the plugin developer, am I allowed to post a link to my contact page in the forums?

It seems to be indicated that I can in this section: https://www.ads-software.com/support/guidelines/#when-creating-links-to-other-resources

At this point, on this topic, it would be to get around our restriction, so no. If you want to discuss in detail, pop into the #forums channel on slack to talk to the moderators.

@sterndata no worries.

@ameeraftab I would suggest seeing if your host could check mod_security logs and perhaps remove any rules that are blocking the settings from being saved.