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Resolved shanem10
(@shanem10)

6 months, 3 weeks ago

Hi All, I have 2 website and the wordpress setting menu in the admin panel is missing on both site, this menu usually has submenus like general and the updraft backup menu but these are all missing and even if i try to access updraft directly through the url i get redirect to the dashboard index page. just wondering if anyone can shed some light. Thanks

The page I need help with: [log in to see the link]

Viewing 10 replies - 1 through 10 (of 10 total)

Plugin Contributor bcrodua
(@bcrodua)

6 months, 3 weeks ago

Hi,

Just to clarify the UpdraftPlus Backup menu is missing, is that correct?

If yes, can you try to re-install the plugin? You will not lose your backups in the process.

Thanks,
Bryle
Thread Starter shanem10
(@shanem10)

6 months, 3 weeks ago
Hi Bryle, See attached image i am completely missing the settings menu, I have also reinstalled updraft and no difference. Thanks

https://drive.google.com/file/d/1IT7fW7pCieRslx4m1hfKkeNSfxyRlxtY/view?usp=sharing
- This reply was modified 6 months, 3 weeks ago by shanem10.
Plugin Support vupdraft
(@vupdraft)

6 months, 3 weeks ago

Can you check under the “Tools” Menu

Plugin Support vupdraft
(@vupdraft)

6 months, 3 weeks ago

Also you can try turning the toolbar on/off from the?Toolbar?option in?Administration?>?Users?>?Your Profile

Thread Starter shanem10
(@shanem10)

6 months, 3 weeks ago

Hi vupdraft?thanks for your reply, I have checked both of these and still the same.

Plugin Support vupdraft
(@vupdraft)

6 months, 3 weeks ago

Do you have Admin level permissions?

Thread Starter shanem10
(@shanem10)

6 months, 3 weeks ago

Yes I do. Do you want me to share login details. Thanks

Plugin Support vupdraft
(@vupdraft)

6 months, 2 weeks ago

No, please don’t share the login details. It’s against the forum regulations.

Can you try adding this to your theme funcitions.php

add_theme_support( ‘menus’ );

Thread Starter shanem10
(@shanem10)

6 months, 2 weeks ago

Hi Vupdraft, Thanks for that still no luck. Below is a link to a picture of the menu that missing.

https://drive.google.com/file/d/1-pCXJWHVkFo1zh7SlEZkRzNfTQZr3UBS/view?usp=sharing

Plugin Support vupdraft
(@vupdraft)

6 months, 2 weeks ago

Can you try going to?Users ? Profile?in your WordPress admin panel and then locate the ‘Toolbar’ option.

Make sure the box that says ‘Show Toolbar when viewing site’ is checked.

Then, click the ‘Update Profile’ button at the bottom of the page to save your settings.