Hello,
We are sorry for the trouble.
We are having difficulties with our database server. The issue is equally affecting our business and at the moment, all we can do is wait whilst the hosting provider resolves the issue. I hope it gets resolved soon.
Could you please provide me a little more context about the issue? Are you referring to Directory Settings or WP Dashboard Settings? We were unable to replicate the issue therefore, your cooperation is required to resolve the issue.
500 internal server error often transpires due to the PHP Memory Limit. Increasing the limit usually resolves the issue. Please increase the PHP Memory Limit, you can also reach out to your hosting provider and request them to increase.
It can also be a plugin conflict. You can use “Health Check Plugin”, the Health Check plugin can aid you in the conflict test without impacting any site visitors. Download and install the plugin. Activate it and navigate to Tools > Site Health and do the following
If you see errors on the ‘Status’ or ‘Info’ tabs, please resolve the issues before continuing
Click on the ‘Troubleshooting’ tab, check the warning information, and hit ‘Enter Troubleshooting Mode’.
Troubleshooting mode will automatically deactivate the plugins and activate the default theme (This won’t affect users)
Leave only the “Directorist” activate and check if the issue persists.
Activate plugins one by one to detect which plugin is causing the 500 error
Let us know the test results, we will be happy to assist.
Regards,
