Settings NOT saving
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When I attempt to make updates to my flow and save, the plugin shows that the settings have been saved. However, when I refresh the new settings are changed back to the old setting and not saved.
I have tried removing cookies and cache and resetting permalinks. And, I have deactivated and reactivated the plugin.
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Hello @darivera1014
Thank you for getting in touch with us!
That’s strange and should have happened. Can you please check that is there any JS error in the browser’s console tab as well as any error logged in the WooCommerce -> Status -> Logs Tab -> Latest Fatal Error log file?
If yes, then can you please share the screenshot of it so that I can get a better idea of the error.
Also, you can open a technical support ticket from our website where one of the developers will help you with it.
I am looking forward to hearing from you.
I didn’t see any errors in the console tab. But, I created a video scrolling through for your viewing: https://drive.google.com/file/d/10xYovGnegTWYVvwN4N3mBI4IDTEdtNt_/view
Here is the latest Fatal Error. However, it was from 3/10. I was able to make changes to the plugin and save yesterday morning. It stopped saving later that day. So, I don’t think the fatal error is relevant. I deactivated the plugin listed in the error just to be certain. Still Cartflow is not working properly.
CRITICAL Uncaught Error: Call to a member function enqueue_styles() on null in /home1/bexrwumy/public_html/webezoid/wp-content/plugins/header-footer-elementor/inc/class-header-footer-elementor.php:268 Stack trace: #0 /home1/bexrwumy/public_html/webezoid/wp-includes/class-wp-hook.php(287): Header_Footer_Elementor->enqueue_scripts('') #1 /home1/bexrwumy/public_html/webezoid/wp-includes/class-wp-hook.php(311): WP_Hook->apply_filters(NULL, Array) #2 /home1/bexrwumy/public_html/webezoid/wp-includes/plugin.php(484): WP_Hook->do_action(Array) #3 /home1/bexrwumy/public_html/webezoid/wp-includes/script-loader.php(2004): do_action('wp_enqueue_scri...') #4 /home1/bexrwumy/public_html/webezoid/wp-includes/class-wp-customize-manager.php(454): wp_enqueue_scripts() #5 /home1/bexrwumy/public_html/webezoid/wp-includes/class-wp-customize-manager.php(551): WP_Customize_Manager->wp_die(0, 'Non-existent ch...') #6 /home1/bexrwumy/public_html/webezoid/wp-includes/class-wp-hook.php(287): WP_Customize_Manager->setup_theme('') #7 /home1/bexrw in /home1/bexrwumy/public_html/webezoid/wp-content/plugins/header-footer-elementor/inc/class-header-footer-elementor.php on line 268
***I TRIED TO SUBMIT A SUPPORT TICKET AND RECEIVED AN ERROR CODE 5510. SEE IMAGE
https://www.webpagescreenshot.info/#v2=Jyr2E6nMNHello @darivera1014
Thank you for getting in touch with us.
Can you please let me know what is the version of the CartFlows plugin which is currently installed on your website?
Can you share the system status log so that I can get a better idea of the website environment?
Also, please try once again opening the technical support ticker or you can directly email us regarding this issue.
I am looking forward to hearing from you.
Sorry for the delay in response. I still need assistance with this issue.
I am using Cartflow 1.6.11 and pro 1.6.10
System Status:
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Hello @darivera1014
Thank you for getting in touch with us!
We have recently released an update of the CartFlows. Please update it to the latest version and check that the setting is getting saved or not.
If still not working then please open a technical support ticket from our website. So that one of our developers will take a quick look at it.
I am looking forward to hearing from you.
Hello @darivera1014
We haven’t heard back from you in a while. So it seems that the issue is solved and marking this thread as resolved.
If you are still facing the same issue then I would suggest opening a new support ticket from our support desk where one of our developers will help you with it.
I hope this helps you.
Feel free to get in touch in case you need any help or assistance.
- The topic ‘Settings NOT saving’ is closed to new replies.