Setup Assistant doesn’t save

Hi TF28,

Thank you for contacting WooCommerce. We are sorry about the trouble here and would like to help.

> the setup wizard does not save the settings and shows an error message instead.

I understand that you’re having trouble finishing the setup wizard for WooCommerce because you are having an error saving settings, and you want to disable the wizard, or fix the error it is producing. Correct me if that’s not the case here.

> How to disable the wizard
Can you try:
– navigating to [your website here]/wp-admin to see if you can access the backend on your website, without entering the setup wizard again?
– Clicking the “Skip setup store details” link on the bottom of the first page, so you can skip it all?

If you can provide us with a screenshot with the error you are having, so that we can see what you are describing?

If you don’t already have a screenshot service installed, here are a few free options:

* https://snipboard.io
* https://skitch.com/
* https://getcloudapp.com/
* https://awesomescreenshot.com/

There is also a walkthrough guide here: https://en.support.wordpress.com/make-a-screenshot/

Best regards,
Taha

Thanks Taha for your quick reply.
After clicking the “Skip setup store details” link we get the following reply:

https://elbnetz.cloud/index.php/s/HzW55FJaYPLzeNo
Password: Elbnetz.22

Hello,

Thanks for sharing the screenshot. I see that it is caused on the response of an AJAX call to the server. This kind of problem is usually caused by a conflict with your theme or with another plugin.
?
The best way to determine this is to:

• Disable all plugins except for WooCommerce
• Repeat the action that is causing the problem

If you’re not seeing the same problem after completing the conflict test, then you know the problem was with the plugins and/or theme you deactivated. To figure out which plugin is causing the problem, reactivate your other plugins one by one, testing after each, until you find the one causing conflict. You can find a more detailed explanation on how to do a conflict test here.

Let me know how it goes.

Best regards,
Taha

We disabled all plugins, installed a default theme and tried several more browsers. No change.

Ok then, do you see any AJAX errors on the Network tab after clicking the “Skip setup store details” link?

In common web browsers like Google Chrome or Firefox, you can “right-click” and then click “Inspect” or “Inspect Element” to open the developer tools in your browser. Then, in Developer Tools, navigate to “Network” and click on the link again. Scroll down to the end of the requests list, and check if there is a request written in red text.

Can you share the response of the failing request, and also any errors on the “Console” tab, if exists on the developer tools?

Best regards,
Taha

Here are screenshots from results
https://elbnetz.cloud/index.php/s/bFHzFxZf5jWijCs
PW: Elbnetz.22

Hi,

I think the HTTP 500 error shows something not working right on the admin side.

To better understand what’s happening, I’d like to take a look at your site’s logs.

To find the generated logs:

1. Go to WooCommerce > Status > Logs
2. In the top right corner, open the drop-down and select the log showing today’s date and starting with, or containing ‘fatal’, then click view to load it. Here’s what that looks like: https://d.pr/i/tCljQd
3. Copy/paste the relevant part of the log into your response so we can take a look.

Here’s a quick access URL path to your logs:
[your domain]https://localhost:8086/wp-admin/admin.php?page=wc-status&tab=logs

Best regards,
Taha

The log file is empty.

Hi TF28,

I have two things left to ask, if those also don’t help, we may need you to create a ticket on WooCommerce.com > My Account > Support. You may need to create an account before you can access that page.

Please include a link to this forum thread, so that we can keep track of what’s already been done.

We will be able to help you further there.

So the last two questions to ask are:

– Can you try disabling, deleting, and re-installing the plugin? Maybe a file is corrupt on the installation.
– Can you check if your server has all the requirements that’s mentioned on this page: https://woocommerce.com/document/server-requirements/#section-2

Hope that helps.

Best regards,
Taha

All requirements are fulfilled
Re-installing didn’t help
Created ticket at woocommerce.com

Hi,

Can you share the ticket ID you created here? Also if you can mark this conversation as resolved, we can continue there.

Best regards,
Taha

Ticket #5683389