setup guide buttons not working

Thank you for trying our new feature. We are sorry to hear that the test button is not working for you.

In order to help you, please let us know what you are using on your computer: OS (Windows/Mac/Linux), Browser (Chrome/Firefox/Safari/other). Also, what WordPress version are you running?

Please also include any error messages that you may be seeing in the browser web console (press F12).

Thank you,
Joe

Thanks for the answer.

OSX, Safari, WordPress 5.6

[Error] ReferenceError: Can’t find variable: w3tc_ga
w3tc_wizard_actions (setup-guide.js:401)
(wizard.js:113)
dispatch (jquery.min.js:2:43096)
[Error] WebSocket connection to ‘wss://public-api.wordpress.com/pinghub/wpcom/me/newest-note-data’ failed: Unexpected response code: 403

Best

I second this. basically the js that suppose to be loaded during the setup is not loaded. just enqueue it.

I have this problem too.
Windows 10, WordPress 5.6
Tested with latest Firefox and Chrome

I have this problem too.
Windows 10, WordPress 5.6 PHP 7.4.13
Tested with latest Firefox and Chrome.

Hello, @random775 @mehdi24 @faospark @justinbaby

I’ve tested this on MAC OS (Safari, Chrome, Firefox) and Windows (Chrome, Edge, Firefox) WP 5.6 and I was not able to replicate the issue.
Can you please disable Minify if enabled and see if the issue persists? If so, please re-enable minify and make sure that the option “Disable minify for logged in users” is enabled in Performance>Minify, save all settings and purge the cache and see if the issue persists
Thanks!

Hello,

no effect,
in fact I have to deactivate the plugin, cause the js issue blocks loading the entire site

Also to me give this error, I can not access any page of the plug in, I remain fixed on this page with these buttons that do nothing, without being able in any way to go to any other page of the plugin. How can I do?
I tried with 3 different browsers, both on windows 10 and on android, but nothing.

Hello @random775 @ilpixelmatto

Thank you for the information. We need to check this and investigate more as currently, we are not able to replicate the issue.
Can you please share if the language on your WP is English and If you have any other notifications on the Setup Guide Page?
THanks!

The language of the administration console is Italian, there is no notification from the plugin, the only way to skip the configuration is to press the button:
If you prefer to configure the settings on your own, you can skip this setup guide.

Hello @ilpixelmatto

Thank you for the information.
Just to confirm, when you go to Performance>Setub Guide, are you able to click the Next and Skip buttons?
Is the issue only with for example “Test Page Cache” button?
Thanks!

Yes,
only the test buttons don’t work

I have this problem too.
Windows 10, WordPress 5.6 PHP 7.4.13
Tested with latest Firefox and Chrome

On the
– Test Page Cache Button
– Test Browser Cache Button
– Test Database Cache Button
– Test Object Cache Button

Next and Skip buttons work

Hello @eclipse16v

Thank you for the information.
Can you please include any error messages that you may be seeing in the browser web console (press F12)?
Thanks!

Uncaught ReferenceError: w3tc_ga is not defined
    <anonymous> .../.../cache_tool/pub/js/setup-guide.js:18
    jQuery 13
        e
        t
        setTimeout handler*l/<
        c
        fireWith
        fire
        c
        fireWith
        ready
        B
        EventListener.handleEvent*
        <anonymous>
        <anonymous>

Uncaught ReferenceError: w3tc_ga is not defined
    w3tc_wizard_actions .../.../cache_tool/pub/js/setup-guide.js:401
    <anonymous> .../.../cache_tool/pub/js/wizard.js:113
    jQuery 9
        dispatch
        handle
        add
        add
        ke
        each
        each
        ke
        on
    <anonymous> .../.../cache_tool/pub/js/wizard.js:94
    jQuery 13
        e
        t
        setTimeout handler*l/<
        c
        fireWith
        fire
        c
        fireWith
        ready
        B
        EventListener.handleEvent*
        <anonymous>
        <anonymous>

• This reply was modified 4 years, 3 months ago by Eclipse16V.
• This reply was modified 4 years, 3 months ago by Eclipse16V.
• This reply was modified 4 years, 3 months ago by Eclipse16V.