Setup issue “Catalog is not associated with the shop tied to your page…”

  • Resolved Jessica Pérez

    (@jessicaperezweb)


    3 years, 3 months ago

    I can’t choose any catalog in setup even if i tried to create a new one I got this message: “Catalog is not associated with the shop tied to your Page or Instagram Account.”

    how can i fix this problem?

    error-cat-logo

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support stephjacq a11n

    (@stephjacq)

    Automattic Happiness Engineer

    Hi @jessicaperezweb, sorry to hear about the trouble.

    It sounds like perhaps the selected Facebook page has a Catalog associated with it, but you don’t have the correct permissions for that Catalog so can’t select it.

    Please go to the Facebook settings here, and check the People/access settings for the Catalog (under Data sources) as well as the page — make sure the user you are under has full access/permission: https://business.facebook.com/settings/pages/

    You could also try removing the existing Catalog, then starting fresh and creating one in the Facebook for Woo setup process:

    Image: https://d.pr/i/EbLmc8

    If you are still having issues, it could be worth reaching out to FB Merchant support to ask about the permissions/ownership of the pages/catalog:
    https://www.facebook.com/help/contact/552096935652452

    Other users have had success deleting the old catalog before creating a new one.

    Please let me know how that goes, or if you have any questions!

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – we’ll be here if and/or when you are ready to continue.

Viewing 2 replies - 1 through 2 (of 2 total)
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