• Resolved Luke

    (@lukestorm)


    Over the week the “woocommerce status” widget disappeared and the setup wizard reappeared.
    The woocommerce store has been running for 2 years , so setup was not required.. however the setup wizard appeared. I have read several threads about this issue.
    I went through the wizard 2 – 3 times complete all steps.. and it took me back to step 1. I tried installing the plugins it suggested (which i never used before). No change.
    I removed all the plugins it added.
    Have gone through the setup again, but now its stuck at step 5.
    When I click step 5 now, it loads a page with Home on it and everything else is blank.
    Woocommerce continues to run and appears to function as normal
    I just updated to Woocommerce 6.2.0 hoping that would fix it , but alas, it has not.

    So in summary, How do I get the WooCommerce Status widget back?

    • This topic was modified 2 years, 9 months ago by Luke.
Viewing 7 replies - 1 through 7 (of 7 total)
  • Hi there,

    We’d like to take a better look at the issue, could you please share a copy of your site’s System Status? You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”.?

    Thank you.

    Thread Starter Luke

    (@lukestorm)

    hi, sure please see below
    ### WordPress Environment ###

    WC Version: 6.2.0
    REST API Version: ? 6.2.0
    WC Blocks Version: ? 6.9.0
    Action Scheduler Version: ? 3.4.0
    WC Admin Version: ? 3.1.0
    Log Directory Writable: ?
    WP Version: 5.9
    WP Multisite: –
    WP Memory Limit: 2 GB
    WP Debug Mode: –
    WP Cron: ?
    Language: en_AU
    External object cache: –

    ### Server Environment ###

    Server Info: Apache/2.4.52 (Ubuntu)
    PHP Version: 7.4.27
    PHP Post Max Size: 8 MB
    PHP Time Limit: 600
    PHP Max Input Vars: 1000
    cURL Version: 7.58.0
    OpenSSL/1.1.1g

    SUHOSIN Installed: –
    MySQL Version: 5.7.37-0ubuntu0.18.04.1
    Max Upload Size: 2 MB
    Default Timezone is UTC: ?
    fsockopen/cURL: ?
    SoapClient: ?
    DOMDocument: ?
    GZip: ?
    Multibyte String: ?
    Remote Post: ?
    Remote Get: ?

    ### Database ###

    WC Database Version: 6.2.0
    WC Database Prefix: stormwp_
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    Database Data Size: 345.18MB
    Database Index Size: 66.07MB
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    ### Settings ###

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    Force SSL: –
    Currency: AUD ($)
    Currency Position: left
    Thousand Separator: ,
    Decimal Separator: .
    Number of Decimals: 2
    Taxonomies: Product Types: external (external)
    grouped (grouped)
    simple (simple)
    variable (variable)
    woosb (woosb)

    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    exclude-from-search (exclude-from-search)
    featured (featured)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)

    Connected to WooCommerce.com: –

    ### WC Pages ###

    Shop base: #4132 – /shop/
    Cart: #2724 – /cart/
    Checkout: #2725 – /checkout/
    My account: #2726 – /my-account/
    Terms and conditions: #4159 – /terms-and-conditions/

    ### Theme ###

    Name: WCM010020-Box
    Version: 1.0
    Author URL: https://www.templatemela.com
    Child Theme: ?
    Parent Theme Name: Branchy
    Parent Theme Version: 1.0
    Parent Theme Author URL: https://www.templatemela.com
    WooCommerce Support: ?

    ### Templates ###

    Overrides: WCM010020/woocommerce/archive-product.php
    WCM010020/woocommerce/content-product.php
    WCM010020/woocommerce/global/wrapper-start.php
    WCM010020/woocommerce/loop/loop-start.php

    ### WooCommerce PayPal Payments ###

    Onboarded: ?
    Shop country code: AU
    WooCommerce currency supported: ?
    PayPal card processing available in country: ?
    Pay Later messaging available in country: ?
    Webhook status: –
    Vault enabled: ?
    Logging enabled: –
    Reference Transactions: –
    Used PayPal Checkout plugin: ?

    ### Action Scheduler ###

    Complete: 3,337
    Oldest: 2022-01-10 01:45:40 +0000
    Newest: 2022-02-09 09:40:11 +0000

    Failed: 1,409
    Oldest: 2019-06-03 13:46:47 +0000
    Newest: 2020-04-07 03:29:24 +0000

    Pending: 8
    Oldest: 2022-02-09 09:50:44 +0000
    Newest: 2022-02-14 03:58:37 +0000

    ### Status report information ###

    Generated at: 2022-02-09 17:47:54 +08:00
    `

    Thread Starter Luke

    (@lukestorm)

    Hi

    Have you had a chance to have a look? Thank you
    Luke

    Mirko P.

    (@rainfallnixfig)

    Hi Luke @lukestorm,

    Thanks for sharing your system status.

    Just to confirm, can you see the WooCommerce Status checkbox under Dashboard > Screen Options?


    Link to image: https://i.imgur.com/Vd9JicL.png

    Thread Starter Luke

    (@lukestorm)

    Hi Mirko

    That is not an option – does not show.
    can see screen shot here:

    https://imgur.com/a/yJQulWR

    Plugin Support Paulo P – a11n

    (@paulostp)

    Hello,

    Thanks for sharing the screenshot!

    Please try the following:

    • go to a WooCommerce Admin page (Orders, for example)
    • click “Help” in the upper right then “Setup wizard” in the left
    • click “Disable” in “Task list”

    The WooCommerce Status widget should be back in your dashboard.

    Please let us know if that worked for you.

    Thread Starter Luke

    (@lukestorm)

    Hi Paulo P

    Thanks, now have WooCommerce Status back
    Cheers
    Luke

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