Setup wizard stuck on step 5 on existing site
-
Over the week the “woocommerce status” widget disappeared and the setup wizard reappeared.
The woocommerce store has been running for 2 years , so setup was not required.. however the setup wizard appeared. I have read several threads about this issue.
I went through the wizard 2 – 3 times complete all steps.. and it took me back to step 1. I tried installing the plugins it suggested (which i never used before). No change.
I removed all the plugins it added.
Have gone through the setup again, but now its stuck at step 5.
When I click step 5 now, it loads a page with Home on it and everything else is blank.
Woocommerce continues to run and appears to function as normal
I just updated to Woocommerce 6.2.0 hoping that would fix it , but alas, it has not.So in summary, How do I get the WooCommerce Status widget back?
- This topic was modified 2 years, 9 months ago by Luke.
-
Hi there,
We’d like to take a better look at the issue, could you please share a copy of your site’s
System Status
? You can find it viaWooCommerce > Status
. Select “Get system report” and then “Copy for support”.?Thank you.
hi, sure please see below
### WordPress Environment ###WC Version: 6.2.0
REST API Version: ? 6.2.0
WC Blocks Version: ? 6.9.0
Action Scheduler Version: ? 3.4.0
WC Admin Version: ? 3.1.0
Log Directory Writable: ?
WP Version: 5.9
WP Multisite: –
WP Memory Limit: 2 GB
WP Debug Mode: –
WP Cron: ?
Language: en_AU
External object cache: –### Server Environment ###
Server Info: Apache/2.4.52 (Ubuntu)
PHP Version: 7.4.27
PHP Post Max Size: 8 MB
PHP Time Limit: 600
PHP Max Input Vars: 1000
cURL Version: 7.58.0
OpenSSL/1.1.1gSUHOSIN Installed: –
MySQL Version: 5.7.37-0ubuntu0.18.04.1
Max Upload Size: 2 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?### Database ###
WC Database Version: 6.2.0
WC Database Prefix: stormwp_
Total Database Size: 411.25MB
Database Data Size: 345.18MB
Database Index Size: 66.07MB
stormwp_woocommerce_sessions: Data: 16.02MB + Index: 3.02MB + Engine InnoDB
stormwp_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
stormwp_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
stormwp_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
stormwp_woocommerce_order_items: Data: 1.52MB + Index: 0.14MB + Engine InnoDB
stormwp_woocommerce_order_itemmeta: Data: 3.52MB + Index: 3.03MB + Engine InnoDB
stormwp_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
stormwp_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
stormwp_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
stormwp_woocommerce_shipping_zone_locations: Data: 0.05MB + Index: 0.03MB + Engine InnoDB
stormwp_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
stormwp_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
stormwp_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
stormwp_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
stormwp_actionscheduler_actions: Data: 2.47MB + Index: 1.50MB + Engine InnoDB
stormwp_actionscheduler_claims: Data: 0.05MB + Index: 0.02MB + Engine InnoDB
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stormwp_actionscheduler_logs: Data: 1.47MB + Index: 1.45MB + Engine InnoDB
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stormwp_mailpoet_sending_queues: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
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stormwp_mailpoet_statistics_unsubscribes: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
stormwp_mailpoet_statistics_woocommerce_purchases: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
stormwp_mailpoet_stats_notifications: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
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stormwp_newsletter_sent: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
stormwp_newsletter_stats: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
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stormwp_pmxe_posts: Data: 0.47MB + Index: 0.00MB + Engine InnoDB
stormwp_pmxe_templates: Data: 0.25MB + Index: 0.00MB + Engine InnoDB
stormwp_pmxi_files: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
stormwp_pmxi_hash: Data: 0.38MB + Index: 0.00MB + Engine InnoDB
stormwp_pmxi_history: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
stormwp_pmxi_images: Data: 1.52MB + Index: 0.00MB + Engine InnoDB
stormwp_pmxi_imports: Data: 0.36MB + Index: 0.00MB + Engine InnoDB
stormwp_pmxi_posts: Data: 0.47MB + Index: 0.00MB + Engine InnoDB
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stormwp_posts: Data: 10.53MB + Index: 2.16MB + Engine MyISAM
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stormwp_termmeta: Data: 0.16MB + Index: 0.20MB + Engine InnoDB
stormwp_terms: Data: 0.06MB + Index: 0.12MB + Engine MyISAM
stormwp_term_relationships: Data: 0.44MB + Index: 1.04MB + Engine MyISAM
stormwp_term_taxonomy: Data: 0.06MB + Index: 0.06MB + Engine MyISAM
stormwp_tm_taskmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
stormwp_tm_tasks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
stormwp_usermeta: Data: 6.68MB + Index: 3.81MB + Engine MyISAM
stormwp_users: Data: 0.38MB + Index: 0.38MB + Engine MyISAM
stormwp_wcpdf_invoice_number: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
stormwp_wcpdf_packing_slip_number: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
stormwp_wc_admin_notes: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
stormwp_wc_admin_note_actions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
stormwp_wc_category_lookup: Data: 0.06MB + Index: 0.00MB + Engine InnoDB
stormwp_wc_customer_lookup: Data: 0.27MB + Index: 0.20MB + Engine InnoDB
stormwp_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
stormwp_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
stormwp_wc_order_product_lookup: Data: 0.34MB + Index: 0.36MB + Engine InnoDB
stormwp_wc_order_stats: Data: 0.25MB + Index: 0.27MB + Engine InnoDB
stormwp_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
stormwp_wc_product_meta_lookup: Data: 1.52MB + Index: 1.09MB + Engine InnoDB
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stormwp_wffilechanges: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
stormwp_wffilemods: Data: 31.58MB + Index: 0.00MB + Engine InnoDB
stormwp_wfhits: Data: 2.02MB + Index: 0.23MB + Engine InnoDB
stormwp_wfhoover: Data: 115.64MB + Index: 19.55MB + Engine InnoDB
stormwp_wfissues: Data: 0.05MB + Index: 0.06MB + Engine InnoDB
stormwp_wfknownfilelist: Data: 9.52MB + Index: 0.00MB + Engine InnoDB
stormwp_wflivetraffichuman: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
stormwp_wflocs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
stormwp_wflogins: Data: 0.45MB + Index: 0.16MB + Engine InnoDB
stormwp_wfls_2fa_secrets: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
stormwp_wfls_settings: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
stormwp_wfnotifications: Data: 0.05MB + Index: 0.00MB + Engine InnoDB
stormwp_wfpendingissues: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
stormwp_wfreversecache: Data: 0.14MB + Index: 0.00MB + Engine InnoDB
stormwp_wfsnipcache: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
stormwp_wfstatus: Data: 1.02MB + Index: 0.09MB + Engine InnoDB
stormwp_wftrafficrates: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
stormwp_woo_shipment_status_email: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
stormwp_woo_shippment_provider: Data: 0.09MB + Index: 0.00MB + Engine InnoDB
stormwp_wpfm_backup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
stormwp_wpforms_tasks_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
stormwp_wpf_filters: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
stormwp_wpf_meta_keys: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
stormwp_wpf_meta_values: Data: 0.20MB + Index: 0.23MB + Engine InnoDB
stormwp_wpf_meta_values_bk: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
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stormwp_yith_wcwl_lists: Data: 0.05MB + Index: 0.05MB + Engine InnoDB
stormwp_yoast_indexable: Data: 12.52MB + Index: 7.34MB + Engine InnoDB
stormwp_yoast_indexable_hierarchy: Data: 0.14MB + Index: 0.20MB + Engine InnoDB
stormwp_yoast_migrations: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
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stormwp_yoast_prominent_words: Data: 1.52MB + Index: 2.00MB + Engine InnoDB
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stormwp_yoast_seo_meta: Data: 33.56MB + Index: 0.00MB + Engine InnoDB
_bitpay_checkout_transactions: Data: 0.05MB + Index: 0.00MB + Engine InnoDB### Post Type Counts ###
attachment: 7860
customize_changeset: 4
custom_css: 1
faq: 11
mailpoet_page: 1
nav_menu_item: 25
oembed_cache: 158
page: 60
portfolio: 12
post: 68
product: 3784
product_variation: 8
revision: 492
shop_order: 2544
shop_order_refund: 30
shop_quote: 74
sidebar: 2
staff: 5
woo_product_builder: 3
wpforms: 1
yith_wcan_preset: 2### Security ###
Secure connection (HTTPS): ?
Hide errors from visitors: ?### Active Plugins (60) ###
Templatemela Custom Post: by Templatemela – 1.0
Templatemela Shortcodes: by Templatemela – 1.0
Templatemela SlideShow: by Templatemela – 1.0
Add Admin CSS: by Scott Reilly – 2.0.1
Afterpay Gateway for WooCommerce: by Afterpay – 3.4.0
Ajax Search Lite: by Ernest Marcinko – 4.9.5
Ban Hammer: by Mika Epstein – 2.8
BitPay Checkout for WooCommerce: by BitPay – 4.0.2111
Black Studio TinyMCE Widget: by Black Studio – 2.7.0
Block User Account: by Mahmoud Zoroufchi – 1.3.0
Classic Editor: by WordPress Contributors – 1.6.2
Classic Widgets: by WordPress Contributors – 0.3
Code Snippets: by Code Snippets Pro – 2.14.3
Disable Admin Notices Individually: by Creative Motion – 1.2.8
Facebook for WooCommerce: by Facebook – 2.6.9
XML Sitemaps: by Auctollo – 4.1.1
Stop Generating Unnecessary Thumbnails: by Codexpert – 3.4.1
Meta Box: by MetaBox.io – 5.5.1
Newsletter: by Stefano Lissa & The Newsletter Team – 7.3.7
No CAPTCHA reCAPTCHA for WooCommerce: by MailOptin Team – 1.2.6
WooCommerce-Ozpost: by Cronomic – 2.2.7
Perfect Brands for WooCommerce: by QuadLayers – 2.0.6
Print Flyers Lite: by Togethernet – 1.2
Product XML Feeds for WooCommerce Pro: by WPWhale – 2.2.6
Protect WP-Admin: by WP Experts Team – 3.7
Restore Classic Widgets: by Bill Minozzi – 1.4
Page Builder by SiteOrigin: by SiteOrigin – 2.16.2
SiteOrigin Widgets Bundle: by SiteOrigin – 1.29.2
Styled Payment Section for Woocommerce: by Wiz Plugins – 1.0.7
Transients Manager: by WPBeginner – 2.0.2
Users by Date Registered: by Sébastien Dumont – 1.0.7
WooCommerce UPC, EAN, and ISBN: by Scott Bolinger – 0.5.1
Advanced Shipment Tracking for WooCommerce: by zorem – 3.3.1
WooCommerce Cart Abandonment Recovery: by CartFlows Inc – 1.2.13
WooCommerce Blocks: by Automattic – 6.9.0
Product Builder for WooCommerce: by VillaTheme – 1.0.6
WPC Product Bundles for WooCommerce (Premium): by WPClever – 6.0.5
WooCommerce Admin: by WooCommerce – 3.1.0
Cart Insights for WooCommerce: by Berend de Jong – 1.3.1
WooCommerce Extra Product Sorting Options: by SkyVerge – 2.9.0
WooCommerce Grid / List toggle: by jameskoster – 1.2.1
WooCommerce PayPal Payments: by WooCommerce – 1.6.5
WooCommerce PDF Invoices & Packing Slips: by WP Overnight – 2.13.0
Woocommerce Product Builder Premium: by VillaTheme – 2.0.8
WooCommerce Product Dependencies: by SomewhereWarm – 1.2.7
WooCommerce Show Attributes: by Isabel Castillo – 1.6.4
WooCommerce: by Automattic – 6.2.0
WooSidebars: by WooCommerce – 1.4.5
Wordfence Security: by Wordfence – 7.5.8
WP All Export Pro: by Soflyy – 1.7.3
WP All Import Pro: by Soflyy – 4.7.1
WP Mail SMTP: by WPForms – 3.2.1
WP All Export – ACF Export Add-On Pro: by Soflyy – 1.0.3
WP All Export – User Export Add-On Pro: by Soflyy – 1.0.7
WP All Export – WooCommerce Export Add-On Pro: by Soflyy – 1.0.4
WP All Import – WooCommerce Import Add-On Pro: by Soflyy – 3.2.9
WPForms Lite: by WPForms – 1.7.2.1
WPSSO Schema JSON-LD Markup: by JS Morisset – 5.2.1
YITH WooCommerce Wishlist: by YITH – 3.5.0
Zip – WooCommerce: by Zip – 2.3.12### Inactive Plugins (13) ###
Accelerated Mobile Pages: by Ahmed Kaludi
Mohammed Kaludi – 1.0.77.35ELEX WooCommerce Australia Post Shipping With Tracking: by ELEX – 2.5.9
OnSale Page for WooCommerce: by wpgenie – 1.1.0
Templatemela Meta Box: by Templatemela – 1.0
Widget Importer & Exporter: by ChurchThemes.com – 1.6
WooCommerce Accepted Payment Methods: by jameskoster – 0.7.0
WooCommerce Payments: by Automattic – 3.6.1
WooCommerce Shipping & Tax: by WooCommerce – 1.25.22
YITH WooCommerce Ajax Product Filter: by YITH – 4.6.0
YITH WooCommerce Product Gallery & Image Zoom: by YITH – 2.6.0
YITH WooCommerce Quick View: by YITH – 1.11.0
Yoast SEO: by Team Yoast – 18.1
Yoast SEO Premium: by Team Yoast – 15.7### Settings ###
API Enabled: ?
Force SSL: –
Currency: AUD ($)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)
woosb (woosb)Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)Connected to WooCommerce.com: –
### WC Pages ###
Shop base: #4132 – /shop/
Cart: #2724 – /cart/
Checkout: #2725 – /checkout/
My account: #2726 – /my-account/
Terms and conditions: #4159 – /terms-and-conditions/### Theme ###
Name: WCM010020-Box
Version: 1.0
Author URL: https://www.templatemela.com
Child Theme: ?
Parent Theme Name: Branchy
Parent Theme Version: 1.0
Parent Theme Author URL: https://www.templatemela.com
WooCommerce Support: ?### Templates ###
Overrides: WCM010020/woocommerce/archive-product.php
WCM010020/woocommerce/content-product.php
WCM010020/woocommerce/global/wrapper-start.php
WCM010020/woocommerce/loop/loop-start.php### WooCommerce PayPal Payments ###
Onboarded: ?
Shop country code: AU
WooCommerce currency supported: ?
PayPal card processing available in country: ?
Pay Later messaging available in country: ?
Webhook status: –
Vault enabled: ?
Logging enabled: –
Reference Transactions: –
Used PayPal Checkout plugin: ?### Action Scheduler ###
Complete: 3,337
Oldest: 2022-01-10 01:45:40 +0000
Newest: 2022-02-09 09:40:11 +0000Failed: 1,409
Oldest: 2019-06-03 13:46:47 +0000
Newest: 2020-04-07 03:29:24 +0000Pending: 8
Oldest: 2022-02-09 09:50:44 +0000
Newest: 2022-02-14 03:58:37 +0000### Status report information ###
Generated at: 2022-02-09 17:47:54 +08:00
`Hi
Have you had a chance to have a look? Thank you
LukeHi Luke @lukestorm,
Thanks for sharing your system status.
Just to confirm, can you see the WooCommerce Status checkbox under Dashboard > Screen Options?
Link to image: https://i.imgur.com/Vd9JicL.pngHi Mirko
That is not an option – does not show.
can see screen shot here:Hello,
Thanks for sharing the screenshot!
Please try the following:
- go to a WooCommerce Admin page (Orders, for example)
- click “Help” in the upper right then “Setup wizard” in the left
- click “Disable” in “Task list”
The WooCommerce Status widget should be back in your dashboard.
Please let us know if that worked for you.
Hi Paulo P
Thanks, now have WooCommerce Status back
Cheers
Luke
- The topic ‘Setup wizard stuck on step 5 on existing site’ is closed to new replies.