• Resolved paulofranc

    (@paulofranc)


    Hi,
    After installing WP, OceanWP, Ocean Extra and Elementor, I’m executing SetupWizard but it doesn’t show any DEMOs.

    It only shows Elementor which I can preview and install but even this one appears without an image.

    I’m new to this and don’t know what could be happening. I’ve already tried to uninstall the theme and the plugins but after reinstalling it has the same behaviour.

    Thanks

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Support Abhishek

    (@abhikr781)

    Hello,

    Kindly share the website URL where you facing this issue and let us know the demo name which you are trying to install.
    In addition, Would you be so kind and go to Elementor > System Info and share the report with us so that we can take a look?

    • This reply was modified 3 years ago by Abhishek.
    Thread Starter paulofranc

    (@paulofranc)

    Hello,

    It’s https://gecob.pt/gecobWP/ and I was trying to run SetupWizard but, not being able to run the wizard, I tried “Install Demos” option to install the “Lawyer” demo but it keeps saying that it’s importing the XML Data but never ends and no data gets installed.

    I’m including the Elementor report as requested.

    Thanks

    == Server Environment ==
    	Operating System: WINNT
    	Software: Microsoft-IIS/8.5
    	MySQL version: MySQL Community Server (GPL) v5.7.27
    	PHP Version: 7.4.23
    	PHP Max Input Vars: 1000
    	PHP Max Post Size: 256M
    	GD Installed: Yes
    	ZIP Installed: Yes
    	Write Permissions: There are some writing permissions issues with the following directories/files:
    		 - WordPress root uploads directory
    		 - WordPress root directory
    	Elementor Library: Connected
    
    == WordPress Environment ==
    	Version: 5.8.1
    	Site URL: https://gecob.pt/gecobWP
    	Home URL: https://gecob.pt/gecobWP
    	WP Multisite: No
    	Max Upload Size: 256 MB
    	Memory limit: 256M
    	Permalink Structure: /%postname%/
    	Language: pt-PT
    	Timezone: 0
    	Admin Email: [email protected]
    	Debug Mode: Inactive
    
    == Theme ==
    	Name: OceanWP
    	Version: 3.0.7
    	Author: Nick
    	Child Theme: No
    
    == User ==
    	Role: administrator
    	WP Profile lang: pt_PT
    	User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/95.0.4638.69 Safari/537.36
    
    == Active Plugins ==
    	Elementor
    		Version: 3.4.7
    		Author: Elementor.com
    
    	Ocean Extra
    		Version: 1.8.3
    		Author: OceanWP
    
    	Ocean Social Sharing
    		Version: 2.0.0
    		Author: OceanWP
    
    	WP Database Reset
    		Version: 3.21
    		Author: WebFactory Ltd
    
    	WPForms Lite
    		Version: 1.7.0
    		Author: WPForms
    
    == Elementor - Compatibility Tag ==
    	
    
    == Elements Usage ==
    	
    
    == Log ==
    	
    Log: showing 5 of 52021-11-01 15:18:14 [info] elementor::elementor_updater Started 
    2021-11-01 15:18:14 [info] Elementor/Upgrades - _on_each_version Start  
    2021-11-01 15:18:14 [info] Elementor/Upgrades - _on_each_version Finished 
    2021-11-01 15:18:14 [info] Elementor data updater process has been completed. [array (
      'plugin' => 'Elementor',
      'from' => '3.4.6',
      'to' => '3.4.7',
    )]
    2021-11-01 15:18:14 [info] Elementor data updater process has been queued. [array (
      'plugin' => 'Elementor',
      'from' => '3.4.6',
      'to' => '3.4.7',
    )]
    Plugin Support Abhishek

    (@abhikr781)

    Hello,

    I apologize for the trouble.
    There was an issue with the demo import with wizard but we have fixed this now and you will get an update for the fixes very soon.

    For now, I would request you to kindly install the demo via Theme Panel > Install Demo, instead of using the wizard setup.

    Please download the lawyer demo template files and try to import the demo manually, download the attached files. and import them by following the below steps.
    https://github.com/oceanwp/oceanwp-sample-data
    https://docs.oceanwp.org/article/52-importing-the-sample-data
    ?
    1. ?Import sample-data.xml file from Tools > Import, and Run WordPress Importer from here and import the XML file.
    ?2. Import the oceanwp-export.dat file from the Theme Panel > Import/Export, and import the .dat file.
    ?3. Install the widget Import-export plugin, Go to Tools > widget Importer & Exporter, from here import the widgets.wie file.

    Go to Settings > Reading, select the static home page and post page.
    ?
    ?and go to appearance > menu, and assign the menu to the main menu.

    Hope this helps.

    Thread Starter paulofranc

    (@paulofranc)

    Thanks, I’ll do that.

    Thread Starter paulofranc

    (@paulofranc)

    Forgot to close it.

    Plugin Support Abhishek

    (@abhikr781)

    You are most welcome.

Viewing 6 replies - 1 through 6 (of 6 total)
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