Several issues while creating a ticket from backend

  • Hi,

    I have found few issues while creating a ticket in the backend.

    1. the slug automatically becomes auto-draft-#, though I am able to change it.
    2. Auto draft ticket get created while creating a new ticket.
    3. I am not able to trash tickets, which were created using backend.
    4. Clicking on a tag, doesn’t filter the tickets.
    5. Tickets automatically become in-progress, even if i set it as NEW.

    Thanks,
    Bage.

    https://www.ads-software.com/plugins/awesome-support/

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author julien731

    (@julien731)

    I just went through all your list and was able to re-create all of the bugs. Two things though:

    • The auto-draft thing is a WordPress feature and I’m not sure we should disable it. We’ll give it some thoughts
    • New tickets normally become “In Progress” after the first agent reply. We thought it would be a good idea to do it in order to avoid the “I forgot to change the status” problem. What do you thing about it?

    For the rest I will go through it all and fix it for next version.

    Thread Starter Bage

    (@bagerathan)

    Thank you for getting back.

    1. About the autodraft, sometimes i get multiple auto-draft tickets along with the acutal ticket, if i take time to create the ticket in the wp-admin. i will try disabling auto draft.

    2. Actually, when i create the ticket in the backend, it automatically becomes in-progress. I think since I am an agent, it makes it in-progress. Personally, i don’t think it is an issue. I reported it thinking it was bug.

    Thanking you again for the great plugin.

    Bage.

    Plugin Author julien731

    (@julien731)

    I’ve just done a couple of fixes on the plugin:

    • Tickets are now correctly trashed (see this topic)
    • Tags are now correctly filtered (see 4a98bd5 for reference)

    Regarding the auto-draft thing I’m not sure if we should do something or not. It is an important feature and auto-drafts are automatically deleted after 7 days of going unused. I’m open to discussion on this but so far I tend to think this should be left untouched. See this topic on Stackoverflow https://stackoverflow.com/a/19546879

Viewing 3 replies - 1 through 3 (of 3 total)
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