SFTP backup not pushed to server

Which SFTP provider are you using?

We opened up the SFTP port on our own server.

Sorry, I meant what SFTP provider in the plugin; Wrappers, Library or phpseclib?

My plugin only has one SFTP option — SFTP phpseclib. Should there be more choices?

Depends on what your host has enabled.

You can enable some debugging by editing wordpress/wp-content/plugins/cyan-backup/includes/protocol-sftpphpseclib.php.

Uncomment lines lines 9 and 49.

Then run a backup again. In the backup directory you defined will be a debug.txt file which will contain a lot of information, including at what point the transfer failed.

I uncommented the lines and ran a backup again, but debug.txt only has a timestamp.

Try running it again (I’ve found sometimes the debug code seems to lag behind a bit).

Otherwise an empty log usually means the connection to the SFTP host failed. Make sure you can resolve remote hostname from your server.

I ran it again (a day later) with the same results — only a timestamp in debug.txt.

I’m using an IP address for the hostname, so there shouldn’t be anything to resolve.

Any other ideas?

It might not like an IP address, try using a hostname.

I tried a hostname (found via https://remote.12dt.com/lookup.php) and got the same result.

Then the most likely issue is communications is being blocked somewhere. Can you use another client on the server to test the connection?

My site is hosted with GoDaddy, and I can’t find an SFTP tool in my account management interface.

It seems like this plugin probably isn’t going to work on my site. Thanks for your responses.

No problem, you might want to make sure GoDaddy supports SFTP and not just FTPS.