SG Optimizer conflicts with elementor form on mobile

  • Resolved mattsexsmith

    (@mattsexsmith)


    1 year, 9 months ago

    Hi there! I’ve built out a page in elementor here, and everything was working fine, form submissions went through. However, when checking on an iphone in safari or chrome, rather than getting the proper form submission success message, the page instead reloads, and goes back to the top. Is this a known issue, and if so is there a fix? Thanks!

    The page I need help with: [log in to see the link]

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  • Plugin Support kuzmanstoyanov

    (@kuzmanstoyanov)

    Hello?@mattsexsmith,

    I was able to recreate the issue on your “Contact Us” page. I noticed errors about a few JS files in the dev console in Google Chrome. Currently, the JS Combine feature seems to be disabled for your website. The other feature that could be causing the JS errors is “Defer Render-blocking JavaScript“. 

    I previewed the HTML source code of the page and verified none of the Elementor scripts was deferred by our plugin. There are however 2 WordPress core files that produce errors on the page. I would advise you to exclude the following scripts from Defer Render-blocking JavaScript:

    /wp-includes/js/jquery/jquery.min.js
    /wp-includes/js/jquery/ui/core.min.js?

    This tutorial will help you exclude the scripts.?Then clear the cache and verify the results. If the issue persists, I would suggest that you contact the SiteGround Technical Support team for further assistance.?

    Regards,?
    Kuzman Stoyanov

Viewing 1 replies (of 1 total)
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