Developer honors guarantee

I am sorry but that is plain not true, currently, there are no pending tickets about this, if you created a support ticket (in the support portal at https://wooinvoice.rednao.com/contact-us/), please share with me your ticket number to check what happened and process the ticket.

Regards!

Hello. Scroll down to the bottom of your product page and it says: “If you don’t like the plugin just contact us and [you] will get your money back.” So that’s what I did. I contacted you directly:

11/13/23: product purchased – I can provide my license key if you like.
12/4/23: my first email asking for a refund after giving it a few weeks to try to make it work. I provided the license key and all the info so you would know it was legit. Same day I get the response, “Thanks for the message, we’ll get back to you soon as possible!”
12/29/23: My second email telling you I hoped to hear back on the refund soon. I even used a smiley face emoji. I was giving you the benefit of the doubt as it was the holidays (hence the delayed response).
1/4/24: my last email asking you to honor your guarantee

But no response whatsoever. I can send screenshots or resend/forward the emails if you like.

I was well within the 30 days of the “100% Money Back Guarantee.” I really wish this would have worked for us – I was encouraged by all the other great reviews. But I couldn’t know if it would work for our unique needs until I got the paid version. Sadly, it didn’t do what we needed it to do. That was a bummer, but it’s even more of a bummer when a company doesn’t stand behind their promises.

• This reply was modified 1 year, 2 months ago by snowangel7.
• This reply was modified 1 year, 2 months ago by snowangel7.
• This reply was modified 1 year, 2 months ago by snowangel7.

Oh, do you mean you emailed me directly? If so sorry the email might have gone to the spam folder.

I can’t give support here but could you create a support ticket at https://wooinvoice.rednao.com/contact-us/ please? I am not in the office right now but i will make sure to process your refund tomorrow. Sorry for the confusion.

Hello!

Just want to let you know there are still no refund request in the queue, if for some reason you are having issues logging into your account to create a support ticket please create a presale question (which doesn’t require log in) here: https://wooinvoice.rednao.com/contact-us/?

Regards!

Morning! I was having trouble logging in, so thank you for that workaround. I have a meeting shortly, but will put in the request via presale question in a couple of hours. Thanks!