Share count does not work

  • Resolved MATFIEJ

    (@matfiej)


    8 years, 6 months ago

    Hello guys,

    Two questions:

    1) Facebook’s APIs no longer be serve via SharedCount. Those data points will return null in the API, or 0 for people using older endpoints. How this will affect Shareaholic plugin?

    2) My share counts does not work. I’m getting a message: network problem or firewall is blocking connections from your web server to various Share Count APIs. The API cannot work correctly until this is fixed.

    Can you help me out on this?

    Thanks a lot,
    mateusz

    https://www.ads-software.com/plugins/shareaholic/

Viewing 3 replies - 1 through 3 (of 3 total)

  • HI MATFIEJ,

    Thanks for the info. We’re looking into the best short term fix to make so we’ll make sure to keep you posted. This should be resolved shortly!

    As for your share counts not working, would you mind providing the URL to your site so I can test? If that information is private, please feel free to send it directly to me at [email protected].

    Thank you,
    Mary Anne

    Plugin Author Shareaholic

    (@shareaholic)

    Hi MATFIEJ,

    1) Fixed! Facebook share count should be displaying for your webpages.

    2) The reason you are seeing this error is because yesterday Facebook made an update to their API. This update has resulted in a little bit of confusion for the Shareaholic plugin, which is why it is giving you this error message. You can safely ignore this error message, as it is not an accurate message. Again, our plugin is just a little confused by Facebook’s recent change and is displaying this error. Note that your Facebook share counts should all be functioning normally and without problem. We will be resolving this error message soon, but in the meantime your services should all be functioning normally!

    Thread Starter MATFIEJ

    (@matfiej)

    Perfect! It works perfectly now! ?? I owe you a favour – I will translate your plugin into polish language then! ??

    Best regards,
    Matfiej

Viewing 3 replies - 1 through 3 (of 3 total)
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