Sharing Button – Emails doesn't work

Could you post a link to one of the posts where you use the button, so I can make a small test?

Thanks!

I will send you an email with the link – it is password protected.

Thanks,
Linda

I didn’t receive any email either.

It sounds like your server might not be configured properly to send emails through the wp_mail function, which Jetpack uses.

Can you try installing the Check Email plugin and sending yourself a test email to see if it works? You can download the plugin here:
https://www.ads-software.com/plugins/check-email/

If you didn’t receive a test email, you could try using a plugin like this one to configure your WordPress site to use a specific email service:
https://www.ads-software.com/plugins/wp-mail-smtp/

If the function appears to be work properly, it means that Jetpack’s emails are filtered out before they can reach our inboxes:

* They can be filtered out by your server before they even get sent out; your hosting provider should be able to check their server email logs to find out if the emails were blocked.
* They can be filtered out by our email providers (I used Gmail in my test). If that’s the case I’m afraid the only way around this would be to send your emails through a different provider, thanks to the plugin I mentioned above.

Let me know if this helps!

Hi,

Which mail server is used to send sharing email?
I receive mail sent from my English page but doesn’t receive anything sent from the same post translated to Russian (I use WPML plugin).

Ok, it’s hosting mail server as I see.

It works perfect with my posts in main language (English) but when it doesn’t work when I share it from my post in Russian. I checked Spam folder. Jetpack doesn’t support Cyrillic?

Ok, it’s hosting mail server as I see.

That’s correct. The emails are sent from your WordPress installation, using WordPress’ built-in wp_mail() function:
https://codex.www.ads-software.com/Function_Reference/wp_mail

Jetpack consequently doesn’t control how the emails are being sent.

If you’re experiencing issues with some of the emails blocked when being sent out from your server, I’d recommend using a plugin like this one to solve the issue:
https://www.ads-software.com/plugins/postman-smtp/

This plugin doesn’t let change the email subject to Russian.
This is connectivity test https://postimg.org/image/mhcdw4q4l/
It works fine, I receive the message. As my hosting provider says it’s not mail server issue, it’s jetpack issue.
Below received email details:
Received: from p3nlsmtp20.shr.prod.phx3.secureserver.net (p3nlsmtp20.shr.prod.phx3.secureserver.net. [72.167.234.245])
by mx.google.com with ESMTPS id 27si32770143pfp.194.2016.01.11.19.06.01

Ok, I changed the subject to Russian in the source file PostmanSendTestEmailController.php

/* translators: where %s is the domain name of the site */
		$subject = sprintf ( _x ( 'Postman SMTP Test (%s)', 'Test Email Subject', Postman::TEXT_DOMAIN ), $serverName );

It works as well. I received email with subject in Russian. Something wrong with Jetpack.

Hi Jeremy,

I’ve just share via email with Jetpack and it worked in both languages. I don’t know what changed. Anyway thanks for your support.

I’ve just share via email with Jetpack and it worked in both languages. I don’t know what changed.

The Postman plugin allowed you to change where the emails were sent from. You now use a different email service to send out the emails, and you’re consequently working around the limitations of your server.

The Postman plugin allowed you to change where the emails were sent from. You now use a different email service to send out the emails, and you’re consequently working around the limitations of your server.

So the Postman plugin must be always activated?

Yes.

Thank you Jeremy ??