Sharing posts to FB with embedded video – won’t play videos on android only iOS

  • I’ll include a link as an example.

    If you’re using a desktop computer, browser, etc., the video in the link below will play just fine.

    If we share that link to facebook and someone clicks on that link with an android phone, the video won’t play. If you have an iPhone, it will play. We don’t know why, nor do we know how to fix it.

    Various attempts at searching the problem failed due to all kinds of unrelated issues with similar keywords.

    Any help would be appreciated — even any insight as to why if the solution isn’t known.

    Example of a video we would share on our fb page that doesn’t work when people with android phones click through (unless link copied to browser)

    • This topic was modified 2 years, 10 months ago by Jan Dembowski. Reason: Removed extraneous and put it in the link field

    The page I need help with: [log in to see the link]

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  • Hi, @mediaseth:

    I’m not sure if this will help, but it looks like the video’s file name ends with .m4v.mp4. Could that be confusing Android? (.m4v is a DRM format that I believe is compatible with Apple devices, or may require special software on non-Apple devices.) If the file isn’t actually .mp4, that could pose a problem.

    Do you have other videos on the site, hosted by the same service, that work with Android you could compare this one with?

    Have you tried testing different Android makes/models and browser combinations?

    Otherwise, the video tag on your WordPress site looks okay.

    Thread Starter mediaseth

    (@mediaseth)

    Thanks @ironprogrammer

    We already know the weird .m4v.mp4 double extension for the featured images of our videos prevents social media links from displaying the featured images. We have it default to our logo.

    It’s the castus cloud we use for our videos. It’s their older system, and so we hope to make the move to their newer cloud server and get proper thumbnails for their videos.

    Fingers crossed that solves it. Weird that the FB app in iOS doesn’t mind it, but Android does. Web browsers don’t mind it, either.

Viewing 2 replies - 1 through 2 (of 2 total)
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