shield breaks my site

Also on a few other websites, all of which use default WP themes, no more than 11 plugins and all uptodate. All worked in the past now all my little sites are screwed up and had to install wordfence just to get them live. Page load time for one like camillekleinman.com was with your plugin 30-60 seconds and loads of errors with your plugin. megabytes of it. And on all my sites I have your plugin since 1 year and all are ill with these wp-db.php line 1868

and often server issues – have 2 VPS with LiquidWeb and they do their best to help but I know now for sure it is Shield the cause of days of lost work to me and lost productivity and endless troubles fixing so many websites.

Used to be a perfect plugin but sadly I guess need Wordfence again as cannot have this going on, cannot visit all websites each day to see if a new update destroyed my sites.

2 visitors and my site goes down. Killometeres of error logs with stuff like:

[19-Oct-2016 17:01:12 UTC] PHP Warning: Error while sending QUERY packet. PID=8801 in …/public_html/wp-includes/wp-db.php on line 1868

[19-Oct-2016 17:01:09 UTC] PHP Warning: mysqli_query(): (00000/0): in …/public_html/wp-includes/wp-db.php on line 1868

[19-Oct-2016 17:00:48 UTC] PHP Warning: mysqli_query(): Error reading result set’s header in …/public_html/wp-includes/wp-db.php on line 1868

[19-Oct-2016 17:00:19 UTC] PHP Warning: Error while sending QUERY packet. PID=7818 in /home/honeybug/public_html/wp-includes/wp-db.php on line 1868

[19-Oct-2016 17:00:19 UTC] WordPress database error MySQL server has gone away for query SELECT option_value FROM wp_options WHERE option_name = ‘_site_transient_timeout_icwp_4d442b140ad22aa344853ca3467115e1’ LIMIT 1 made by require(‘wp-blog-header.php’), require_once(‘wp-load.php’), require_once(‘wp-config.php’), require_once(‘wp-settings.php’), include_once(‘/plugins/wp-simple-firewall/icwp-wpsf.php’), ICWP_Wordpress_Simple_Firewall->__construct, ICWP_WPSF_Plugin_Controller->loadAllFeatures, ICWP_WPSF_Plugin_Controller->loadFeatureHandler, ICWP_WPSF_FeatureHandler_Base->__construct, ICWP_WPSF_FeatureHandler_Base->getModuleMeetRequirements, ICWP_WPSF_FeatureHandler_Base->verifyModuleMeetRequirements, ICWP_WPSF_OptionsVO->getFeatureRequirement, ICWP_WPSF_OptionsVO->getRawData_Requirements, ICWP_WPSF_OptionsVO->getRawData_FullFeatureConfig, ICWP_WPSF_OptionsVO->readYamlConfiguration, ICWP_WPSF_WpFunctions->getTransient, get_site_transient, get_site_option, get_network_option, get_option

[19-Oct-2016 17:00:19 UTC] WordPress database error MySQL server has gone away for query SELECT option_value FROM wp_options WHERE option_name = ‘_site_transient_icwp_5194479b8aae5c7491d1a9efc2f9395d’ LIMIT 1 made by require(‘wp-blog-header.php’), require_once(‘wp-load.php’), require_once(‘wp-config.php’), require_once(‘wp-settings.php’), include_once(‘/plugins/wp-simple-firewall/icwp-wpsf.php’), ICWP_Wordpress_Simple_Firewall->__construct, ICWP_WPSF_Plugin_Controller->loadAllFeatures, ICWP_WPSF_Plugin_Controller->loadFeatureHandler, ICWP_WPSF_FeatureHandler_Base->__construct, ICWP_WPSF_FeatureHandler_Base->getModuleMeetRequirements, ICWP_WPSF_FeatureHandler_Base->verifyModuleMeetRequirements, ICWP_WPSF_OptionsVO->getFeatureRequirement, ICWP_WPSF_OptionsVO->getRawData_Requirements, ICWP_WPSF_OptionsVO->getRawData_FullFeatureConfig, ICWP_WPSF_OptionsVO->readYamlConfiguration, ICWP_WPSF_WpFunctions->getTransient, get_site_transient, get_site_option, get_network_option, get_option

If your database is timing out because of a site transient option load, then it’s not Shield that is causing the problem unfortunately. Loading transient options from the database isn’t much of an operation and is done all the time. This points to more systemic issues you’re having with the database.
The other simple package errors with the db point to this too.

From here I’m not sure what to suggest. That you’ve had the plugin for 1+ year without issues suggests that the plugin was fine until something changed recently. There haven’t been any major changes in Shield to warrant this sort of plugin behaviour.

If Wordfence works for you and your hosting environment, then that’s the one you should stick with. Sorry for the trouble you’ve had finding a security plugin for your site.

Hi Paul, will email you link to video – maybe helps find reason?

I have just released a bug fix version (5.5.4) that might just solve this problem for you.

If it can’t, please use the reset feature outlined here:
https://icontrolwp.freshdesk.com/support/solutions/articles/3000040181-how-to-reset-the-plugin-to-default-settings
Using this option will mean you’ll need to reconfigure the plugin, however.

Thanks!

Thanks Paul for all your work on this issue and resolving it so fast, especially plugin is free. Can confirm now all is fine and plugin working as great as ever. Is my favorite way to protect my sites, eliminate comment spam and manage user sessions. Thanks.