Shipping address error

Thanks for that feedback.

I’d like to ask you to enable debugging for the PayPal checkout plugin. There’s some documentation on that here: Please see **Enable Logging** under Advanced Options

With that done, the next time this happens, can you then check the log to determine what street address is entered. You can find the logs under WooCommerce -> Status -> Logs. In the dropdown selector near the top right, look for any logs where the name begins with wc_gateway_ppec, followed by a date, followed by some random letters/numbers. The values you’re interested in are PAYMENTREQUEST_0_SHIPTOSTREET, PAYMENTREQUEST_0_SHIPTOSTREET2, PAYMENTREQUEST_0_SHIPTOCITY, PAYMENTREQUEST_0_SHIPTOSTATE, PAYMENTREQUEST_0_SHIPTOZIP, and PAYMENTREQUEST_0_SHIPTOPHONENUM

Once you have that, is it a valid address? If so, please do contact PayPal for an explanation of why the address doesn’t validate on their system. If it is not a valid address, inform the user that they will need to enter a valid address to checkout.

My log doesn’t begin with wc_gateway_ppec, instead it says: paypal-2021-09-06-992ac45c737a443614ffb161108f7bdd.log for example.

I have poured over these logs (not just the single one mentioned above) and there is nothing about shipping, address, or ship to address etc in them.

Hi @qwik3r,

Thanks for helping clarify that. That then sounds like you might be using PayPal Standard which is built into WooCommerce and not our PayPal Checkout extension itself?

If so, see this thread here from a very similar issue.

See if AWs reply could help solve the issue you are having? Let us know!

This is the plugin I am using: https://share.getcloudapp.com/bLuqB59J

Hey @qwik3r

We won’t be able to download that, could you send us your site’s System Status Report to get an idea of this plugin? You can find it by going to your admin Dashboard and select WooCommerce → Status.

From there, select “Get system report” and then “Copy for support”. Once you’ve done that, you can paste it here in your response.

There’s nothing to download bud, you simply click the link, are you stating you aren’t able to click a link?

Here’s the system report.

### WordPress Environment ###

WordPress address (URL): https://
Site address (URL): https://
WC Version: 5.5.2
REST API Version: ? 5.5.2
WC Blocks Version: ? 5.3.3
Action Scheduler Version: ? 3.2.1
WC Admin Version: ? 2.4.4
Log Directory Writable: ?
WP Version: 5.8
WP Multisite: –
WP Memory Limit: 2 GB
WP Debug Mode: –
WP Cron: –
Language: en_US
External object cache: –

### Server Environment ###

Server Info: Apache/2.4.25 (Debian)
PHP Version: 7.4.22
PHP Post Max Size: 256 MB
PHP Time Limit: 300
PHP Max Input Vars: 3000
cURL Version: 7.52.1
OpenSSL/1.0.2u

SUHOSIN Installed: –
MySQL Version: 5.5.5-10.1.48-MariaDB-1~stretch
Max Upload Size: 256 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 5.5.2
WC Database Prefix: wp_
Total Database Size: 208.23MB
Database Data Size: 140.57MB
Database Index Size: 67.66MB
wp_woocommerce_sessions: Data: 1.03MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_downloadable_product_permissions: Data: 0.30MB + Index: 0.58MB + Engine InnoDB
wp_woocommerce_order_items: Data: 0.31MB + Index: 0.11MB + Engine InnoDB
wp_woocommerce_order_itemmeta: Data: 3.52MB + Index: 3.02MB + Engine InnoDB
wp_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_woocommerce_payment_tokens: Data: 0.06MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_payment_tokenmeta: Data: 0.13MB + Index: 0.14MB + Engine InnoDB
wp_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_actionscheduler_actions: Data: 4.06MB + Index: 4.44MB + Engine InnoDB
wp_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_actionscheduler_logs: Data: 3.03MB + Index: 3.22MB + Engine InnoDB
wp_addonlibrary_addons: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_addonlibrary_categories: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_bv_fw_requests: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_bv_ip_store: Data: 0.20MB + Index: 0.23MB + Engine InnoDB
wp_bv_lp_requests: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_cartflows_ca_cart_abandonment: Data: 0.19MB + Index: 0.02MB + Engine InnoDB
wp_cartflows_ca_email_history: Data: 0.05MB + Index: 0.03MB + Engine InnoDB
wp_cartflows_ca_email_templates: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_cartflows_ca_email_templates_meta: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_comments: Data: 2.52MB + Index: 1.64MB + Engine InnoDB
wp_email_log: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_e_submissions: Data: 6.52MB + Index: 7.88MB + Engine InnoDB
wp_e_submissions_actions_log: Data: 1.52MB + Index: 2.42MB + Engine InnoDB
wp_e_submissions_values: Data: 1.52MB + Index: 2.03MB + Engine InnoDB
wp_facetwp_index: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_fa_user_logins: Data: 0.62MB + Index: 0.61MB + Engine MyISAM
wp_gf_addon_feed: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_gf_draft_submissions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_gf_entry: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_gf_entry_meta: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_gf_entry_notes: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_gf_form: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_gf_form_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_gf_form_revisions: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_gf_form_view: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_gf_rest_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_hfcm_scripts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_jet_post_types: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_jet_taxonomies: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_learndash_pro_quiz_category: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_learndash_pro_quiz_form: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_learndash_pro_quiz_lock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_learndash_pro_quiz_master: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_learndash_pro_quiz_prerequisite: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_learndash_pro_quiz_question: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_learndash_pro_quiz_statistic: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_learndash_pro_quiz_statistic_ref: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_learndash_pro_quiz_template: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_learndash_pro_quiz_toplist: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_learndash_user_activity: Data: 1.52MB + Index: 2.94MB + Engine InnoDB
wp_learndash_user_activity_meta: Data: 0.50MB + Index: 0.52MB + Engine InnoDB
wp_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_lws_webhooks_events: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_lws_wr_achieved_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_lws_wr_delayed_buffer: Data: 0.06MB + Index: 0.00MB + Engine InnoDB
wp_lws_wr_delayed_cron: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_lws_wr_historic: Data: 0.33MB + Index: 0.20MB + Engine InnoDB
wp_lws_wr_tinyurls: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_lws_wr_userbadge: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_ms_snippets: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_options: Data: 9.05MB + Index: 0.25MB + Engine InnoDB
wp_plugin_notes_plus: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_pmxe_exports: Data: 0.30MB + Index: 0.00MB + Engine InnoDB
wp_pmxe_google_cats: Data: 0.39MB + Index: 0.00MB + Engine InnoDB
wp_pmxe_posts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_pmxe_templates: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_pmxi_files: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_pmxi_hash: Data: 0.19MB + Index: 0.00MB + Engine InnoDB
wp_pmxi_history: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_pmxi_images: Data: 0.09MB + Index: 0.00MB + Engine InnoDB
wp_pmxi_imports: Data: 0.34MB + Index: 0.00MB + Engine InnoDB
wp_pmxi_posts: Data: 0.28MB + Index: 0.00MB + Engine InnoDB
wp_pmxi_templates: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_postmeta: Data: 52.56MB + Index: 18.97MB + Engine InnoDB
wp_posts: Data: 23.48MB + Index: 1.11MB + Engine InnoDB
wp_po_plugins: Data: 0.08MB + Index: 0.06MB + Engine InnoDB
wp_presto_player_email_collection: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_presto_player_presets: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_presto_player_videos: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_presto_player_visits: Data: 0.38MB + Index: 0.78MB + Engine InnoDB
wp_rank_math_404_logs: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_rank_math_internal_links: Data: 0.20MB + Index: 0.06MB + Engine InnoDB
wp_rank_math_internal_meta: Data: 0.06MB + Index: 0.00MB + Engine InnoDB
wp_rank_math_redirections: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_rank_math_redirections_cache: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_redirection_404: Data: 2.02MB + Index: 0.33MB + Engine InnoDB
wp_redirection_groups: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_redirection_items: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
wp_redirection_logs: Data: 0.31MB + Index: 0.08MB + Engine InnoDB
wp_rtafar_rules: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_search_filter_cache: Data: 0.06MB + Index: 0.09MB + Engine InnoDB
wp_search_filter_term_results: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
wp_snippets: Data: 0.05MB + Index: 0.00MB + Engine InnoDB
wp_termmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_terms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_term_relationships: Data: 0.08MB + Index: 0.09MB + Engine InnoDB
wp_term_taxonomy: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_tm_taskmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_tm_tasks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_usermeta: Data: 14.52MB + Index: 12.02MB + Engine InnoDB
wp_users: Data: 1.52MB + Index: 0.80MB + Engine InnoDB
wp_wcs_payment_retries: Data: 0.09MB + Index: 0.02MB + Engine InnoDB
wp_wc_admin_notes: Data: 0.06MB + Index: 0.00MB + Engine InnoDB
wp_wc_admin_note_actions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wc_customer_lookup: Data: 0.22MB + Index: 0.16MB + Engine InnoDB
wp_wc_download_log: Data: 0.22MB + Index: 0.25MB + Engine InnoDB
wp_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_order_product_lookup: Data: 0.41MB + Index: 0.41MB + Engine InnoDB
wp_wc_order_stats: Data: 0.30MB + Index: 0.31MB + Engine InnoDB
wp_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_points_rewards_user_points: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_points_rewards_user_points_log: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_wc_product_meta_lookup: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
wp_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_zapier_history: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wdr_order_discounts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wdr_order_item_discounts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wdr_rules: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wmfo_logs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wpf_logging: Data: 3.52MB + Index: 0.17MB + Engine InnoDB
wp_wpmm_subscribers: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wt_iew_action_history: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wt_iew_cron: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wt_iew_ftp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wt_iew_mapping_template: Data: 0.02MB + Index: 0.00MB + Engine InnoDB

### Post Type Counts ###

acf-field: 78
acf-field-group: 11
advgb_profiles: 1
ae_global_templates: 22
attachment: 1328
bnfw_notification: 4
elementor_font: 1
elementor_library: 195
gear: 140
lws-wre-event: 13
lws-wre-pool: 10
lws-wre-unlockable: 5
nav_menu_item: 42
oembed_cache: 26
omapi: 62
page: 59
plus: 7
post: 18
postman_sent_mail: 250
pp_video_block: 12
product: 46
product_variation: 8
pys_event: 1
revision: 444
search-filter-widget: 2
sfwd-courses: 18
sfwd-lessons: 188
shop_coupon: 31
shop_order: 2625
shop_order_refund: 30
shop_subscription: 382
yith-wcbm-badge: 2

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (78) ###

Gravity Forms: by Gravity Forms – 2.5.7
Advanced Custom Fields: Font Awesome: by mattkeys – 3.1.1
Advanced Custom Fields PRO: by Delicious Brains – 5.9.9
Style Kits for Elementor: by AnalogWP – 1.8.2
AnyWhere Elementor Pro: by WP Vibes – 2.19.1
Autocomplete WooCommerce Orders: by QuadLayers – 1.3.8
Better Search Replace: by Delicious Brains – 1.3.4
Better Notifications for WP: by Made with Fuel – 1.8.6
Crop Thumbnails: by Volkmar Kantor – 1.3.1
Custom Icons for Elementor: by Michael Bourne – 0.3.1
Custom Post Type Permalinks: by Toro_Unit – 3.4.5
Custom Post Type UI: by WebDevStudios – 1.9.2
Disable Cart Fragments: by Optimocha – 2.0
Disable Gutenberg Autosave: by websevendev – 1.0.9
Duplicate Page: by mndpsingh287 – 4.4.1
DynamicConditions: by RTO GmbH – 1.5.1
Elementor Pro: by Elementor.com – 3.3.4
Elementor: by Elementor.com – 3.3.1
Emage Hover Effects for Elementor: by Blocksera – 4.2.0
Equal Height Columns: by MIGHTYminnow
Mickey Kay
Braad Martin – 1.1.3

Gallery Custom Links: by Jordy Meow – 2.0.4
Gravity Forms Zapier Add-On: by Gravity Forms – 4.1
Happy Elementor Addons Pro: by weDevs – 1.19.2
Happy Elementor Addons: by weDevs – 2.27.0
Header Footer Code Manager: by 99robots – 1.1.10
Heartbeat Control by WP Rocket: by WP Rocket – 2.0
If Menu – Visibility control for menu items: by Layered – 0.16.2
Collapse-O-Matic: by twinpictures
baden03 – 1.7.13

LearnDash LMS – Elementor: by LearnDash – 1.0.3
Limit Login Attempts Reloaded: by Limit Login Attempts Reloaded – 2.23.0
Login as User: by Web357 – 1.4.1
Login Logout Menu: by WPBrigade – 1.3.1
MalCare Security – Free Malware Scanner, Protection & Security for WordPress: by MalCare Security – 4.63
Metorik Helper: by Metorik – 1.5.1
Page scroll to id: by malihu – 1.7.4
PixelYourSite: by PixelYourSite – 8.2.5
Plugin Notes Plus: by Jamie Bergen – 1.2.5
Plugin Organizer: by Jeff Sterup – 10.1.5
Post SMTP: by Yehuda Hassine – 2.0.23
Presto Player Pro: by Presto Player – 1.1.5
Presto Player: by Presto Made
Inc – 1.5.9

Redirection: by John Godley – 5.1.3
Regenerate Thumbnails: by Alex Mills (Viper007Bond) – 3.1.5
Search Exclude: by Roman Pronskiy – 1.2.6
Search & Filter – Elementor Extension: by Code Amp – 1.0.6
Search & Filter Pro: by Code Amp – 2.5.10
Rank Math SEO: by Rank Math – 1.0.68.1
LearnDash LMS: by LearnDash – 3.4.2.1
Simple Image Sizes: by Rahe – 3.2.1
SSL Insecure Content Fixer: by WebAware – 2.7.2
Stamped.io Reviews & UGC for WooCommerce: by Stamped.io – 2.2.1
Sticky Menu (or Anything!) on Scroll: by WebFactory Ltd – 2.31
Ultimate Addons for Elementor: by Brainstorm Force – 1.33.0
User Login History: by Er Faiyaz Alam – 2.1.0
User Role Editor: by Vladimir Garagulya – 4.60.1
Ajax add to cart for WooCommerce: by QuadLayers – 1.1.9
WooCommerce Cart Abandonment Recovery: by CartFlows Inc – 1.2.13
Woo Discount Rules PRO 2.0: by Flycart – 2.3.8
Woo Discount Rules: by Flycart – 2.3.8
Woo Manage Fraud Orders: by Prasidhda Malla – 2.3.1
WooCommerce Sold Individually for Variations: by Webdados – 0.6
WooCommerce Amazon S3 Storage: by WooCommerce – 2.1.8
WooCommerce PayPal Checkout Gateway: by WooCommerce – 2.1.2
WooCommerce Stripe Gateway: by WooCommerce – 5.3.0
WooCommerce Redirect Thank You: by Shop Plugins – 2.0.4
WooCommerce USPS Shipping: by WooCommerce – 4.4.45
WooCommerce – ShipStation Integration: by WooCommerce – 4.1.43 (update to version 4.1.45 is available)
Woocommerce Side Cart Premium: by XootiX – 3.1
WooCommerce Subscriptions: by WooCommerce – 3.1.3
WooCommerce: by Automattic – 5.5.2 (update to version 5.6.0 is available)
MyRewards Addon : Delayed Points: by Long Watch Studio – 1.0.1
MyRewards Addon : Loyalty Program Count Limit: by Long Watch Studio – 1.0.0
MyRewards: by Long Watch Studio – 4.4.1
WP Crontrol: by John Blackbourn & crontributors – 1.10.0
WP Fusion – Media Tools Addon: by Very Good Plugins – 1.2.3
WP Fusion: by Very Good Plugins – 3.37.29
WP Revisions Control: by Erick Hitter – 1.3
WP Video Popup PRO: by David Vongries – 2.9

### Inactive Plugins (15) ###

Code Snippets: by Code Snippets Pro – 2.14.1
Deadline Funnel: by Jack Born – 1.4.4
Emojics WP: by Emojics – 1.5.4
Force Refresh: by Jordan Leven – 2.3.0
Header and Footer Scripts: by Digital Liberation – 2.2.1
HTTP / HTTPS Removal: by Steve85b – 3.2
OptinMonster: by OptinMonster Team – 2.5.1
PublishPress Blocks: by PublishPress – 2.9.1
Query Monitor: by John Blackbourn – 3.7.1
Temporary Login Without Password: by StoreApps – 1.6.14
WooCommerce PayPal Payments: by WooCommerce – 1.4.0 (update to version 1.5.1 is available)
WP-Optimize – Clean, Compress, Cache: by David Anderson
Ruhani Rabin
Team Updraft – 3.1.12

WP All Import – WooCommerce Add-On Pro: by Soflyy – 3.2.6
WP All Import Pro: by Soflyy – 4.6.8
WP Maintenance Mode: by Designmodo – 2.4.1

### Dropin Plugins (1) ###

advanced-cache.php: advanced-cache.php

### Must Use Plugins (3) ###

LearnDash LMS Multisite: by LearnDash – 1.0.0
Local by Flywheel Live Link Helper: by Flywheel – 1.1
Plugin Organizer MU: by Jeff Sterup – 10.1.5

### Settings ###

API Enabled: –
Force SSL: –
Currency: USD ($)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
subscription (subscription)
variable (variable)
variable subscription (variable-subscription)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –

### WC Pages ###

Shop base: #8146 – /shop/
Cart: #11 – /cart/
Checkout: #12 – /checkout/
My account: #13 – /my-account/
Terms and conditions: #3135 – /terms-conditions/

### Theme ###

Name: Hello Elementor Child
Version: 1.0.1
Author URL: https://elementor.com/
Child Theme: ?
Parent Theme Name: Hello Elementor
Parent Theme Version: 2.4.1
Parent Theme Author URL: https://elementor.com/?utm_source=wp-themes&utm_campaign=author-uri&utm_medium=wp-dash
WooCommerce Support: ?

### Templates ###

Overrides: hello-theme-child-master/woocommerce/myaccount/dashboard.php
hello-theme-child-master/woocommerce/myaccount/navigation.php
hello-theme-child-master/woocommerce/myaccount/orders.php

### Subscriptions ###

WCS_DEBUG: ? No
Subscriptions Mode: ? Live
Subscriptions Live URL: https://
Subscriptions Template Theme Overrides: hello-theme-child-master/woocommerce/myaccount/my-subscriptions.php
Subscription Statuses: draft: 3
trash: 5
wc-active: 290
wc-on-hold: 28
wc-cancelled: 56

WooCommerce Account Connected: ? No
Custom Retry Rules: ? No
Custom Retry Rule Class: ? No
Custom Raw Retry Rule: ? No
Custom Retry Rule: ? No
Retries Migration Status: ? Completed
Report Cache Enabled: ? Yes
Cache Update Failures: ? 0 failure

### Store Setup ###

### Subscriptions by Payment Gateway ###

other: trash: 2
wc-active: 2
wc-cancelled: 2
wc-on-hold: 2

PayPal Checkout: draft: 2
trash: 2
wc-active: 27
wc-cancelled: 19

Stripe: trash: 1
wc-active: 259
wc-cancelled: 34
wc-on-hold: 24

### Payment Gateway Support ###

Stripe: products
refunds
tokenization
add_payment_method
subscriptions
subscription_cancellation
subscription_suspension
subscription_reactivation
subscription_amount_changes
subscription_date_changes
subscription_payment_method_change
subscription_payment_method_change_customer
subscription_payment_method_change_admin
multiple_subscriptions
pre-orders

PayPal Checkout: products
refunds
subscriptions
subscription_cancellation
subscription_reactivation
subscription_suspension
multiple_subscriptions
subscription_payment_method_change_customer
subscription_payment_method_change_admin
subscription_amount_changes
subscription_date_changes

### Action Scheduler ###

Complete: 10,895
Oldest: 2021-08-06 10:11:15 -0400
Newest: 2021-09-01 19:48:24 -0400

Failed: 1
Oldest: 2021-08-24 15:58:59 -0400
Newest: 2021-08-24 15:58:59 -0400

Pending: 306
Oldest: 2021-09-01 19:51:43 -0400
Newest: 2022-09-01 08:25:59 -0400

### Status report information ###

Generated at: 2021-09-01 19:50:57 -04:00
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Hi @qwik3r!

Thanks for that information!

Can you double-check if the digital products have enabled the option for “Virtual”?

Here is small documentation about this option: https://docs.woocommerce.com/document/managing-products/#adding-a-virtual-product.

If the problem persists even though you have that option active, I would highly recommend performing a conflict test. A few plugins may be causing this in the Status Report, including the Advanced Custom Fields, Advanced Custom Fields PRO, and Elementor plugins.

For an overall look at disabling plugins, check out plugin and theme conflicts here: ?https://docs.woocommerce.com/document/woocommerce-self-service-guide/.

The best way to determine if a theme and/or plugin is causing the issue is to do the following:

1. Temporarily switch your theme to the Storefront or Twenty Twenty Theme.
2. Disable all plugins except for WooCommerce and your shipping gateway/PayPal Checkout.
3. Test to see if the issue has been resolved.`

Regards!

Performed a conflict test, there is no conflict and they are set to virtual. The issue is with your plugin. I’m the not the only one to ever bring up this issue.

@qwik3r

Sorry this has been such a hassle to troubleshoot. ?? I’ve read the entire thread, and it seems like we haven’t gotten much of anywhere yet.

I can think of two lines of attack we have not yet tried, at least as far as I can see:

1. Completely disabling the custom code you showed us here, and see if this error happens again after that. Anything that messes with billing/shipping fields is a suspect here, and to my knowledge, we’ve not yet asked you to disable that and see if it helped.

2. Check your PayPal Checkout logs for the request that gets sent to PayPal when one of these transactions comes in and gets the error. This will *not* be the logs starting with paypal-, but they should start with wc_gateway_ppec-. You first may need to enable logging under WooCommerce > Settings > Payments > PayPal Checkout, then check this box:

https://d.pr/i/ktRu89/bnAyWmUA6r

Once you have logs of a failed transaction, you may want to send them to us privately in a ticket, since they might expose customer info.

You can submit a ticket here:

https://woocommerce.com/my-account/create-a-ticket/

Thanks!

I do not think it has to do with the shipping fields being hidden, they were unhooked properly and if that was the cause, it would be happening with every PayPal transaction which it is not. It’s only happening with a select few, seemingly randomly.

I do have a handful of logs which I can send via the woocommerce ticketing system.

Hi there!

Thank you for sending the logs and creating a ticket with us. ??

In this case, I’m marking the topic as resolved here on www.ads-software.com, and our team will get back to you soon directly on our ticket system.