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Resolved clickminded
(@clickminded)

2 years, 2 months ago
We collect user’s billing address at checkout.
We need to populate user’s shipping address with the same information, in order to integrate with other plugins.
When the “Force shipping to the customer billing address” option is selected, it doesn’t populate billing.

Also, even if you manually enter billing information, or “copy from billing address”, it still doesn’t save.

Here’s a short screen capture documenting the problem: https://share.getcloudapp.com/E0uZrzZY

What should we do to try and debug the fact that user shipping address won’t save in order details?
- This topic was modified 2 years, 2 months ago by clickminded.

Viewing 4 replies - 1 through 4 (of 4 total)

(@xue28)

I understand that you are unable to populate the user’s Shipping Address with the same information as the Billing Address even if you manually copy it when updating an order based on the video you provided above.

I’d like to understand your site properly, can you please share your System Status Report, that will help us further troubleshoot.

You can find it via WooCommerce > Status. Select Get system report and then Copy for support. Once you’ve done that, you can paste it into your reply here.

Thread Starter

clickminded

(@clickminded)

2 years, 2 months ago


### WordPress Environment ###

WordPress address (URL): https://members.clickminded.com
Site address (URL): https://members.clickminded.com
WC Version: 6.8.2
REST API Version: ? 6.8.2
WC Blocks Version: ? 8.0.0
Action Scheduler Version: ? 3.4.0
Log Directory Writable: ?
WP Version: 6.0.2
WP Multisite: –
WP Memory Limit: 512 MB
WP Debug Mode: –
WP Cron: ?
Language: en_US
External object cache: –

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PHP Version: 7.4.28
PHP Post Max Size: 100 MB
PHP Time Limit: 3600
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cURL Version: 7.58.0
OpenSSL/1.1.1

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Secure connection (HTTPS): ?
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AffiliateWP - Affiliate Area Tabs: by Sandhills Development
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AffiliateWP - Allowed Products: by Sandhills Development
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Yoast Duplicate Post: by Enrico Battocchi & Team Yoast – 4.4
Google Tag Manager for WordPress: by Thomas Geiger – 1.15
Advanced Scripts: by Clean Plugins – 2.3.4
WooFunnels Funnel Builder Pro: by BuildWooFunnels – 2.3.4
WooFunnels Funnel Builder: by BuildWooFunnels – 2.3.0
HappyFiles Pro: by Codeer – 1.7
MemberPress Courses: by Caseproof LLC – 1.1.5
MemberPress Plus: by Caseproof
LLC – 1.9.44

OxyExtras: by OxyExtras – 1.4.3
Oxygen: by Soflyy – 3.9
PixelYourSite PRO: by PixelYourSite – 9.3.1
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Redirection: by John Godley – 5.2.3
ShortPixel Image Optimizer: by ShortPixel – 4.22.9
TaxJar - Sales Tax Automation for WooCommerce: by TaxJar – 4.1.4
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Yoast SEO: by Team Yoast – 18.8
WP All Export Pro: by Soflyy – 1.7.8
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Asset CleanUp: Page Speed Booster: by Gabe Livan – 1.3.8.5
WP Fusion - Abandoned Cart Addon: by Very Good Plugins – 1.7.2
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### Inactive Plugins (0) ###

### Dropin Plugins (1) ###

advanced-cache.php: advanced-cache.php

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WP Engine Cache Plugin: by WP Engine – 1.0.10
WP Engine Seamless Login Plugin: by WP Engine – 1.6.0
WP Engine Security Auditor: by wpengine – 1.0.10
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### Settings ###

API Enabled: –
Force SSL: –
Currency: USD ($)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: bundle (bundle)
external (external)
grouped (grouped)
simple (simple)
subscription (subscription)
variable (variable)
variable subscription (variable-subscription)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –
Enforce Approved Product Download Directories: ?

### WC Pages ###

Shop base: #2921 - /shop/
Cart: #2922 - /cart/
Checkout: #2923 - /checkout/
My account: ? Page does not contain the [woocommerce_my_account] shortcode.
Terms and conditions: ? Page not set

### Theme ###

Name: Genesis Block Theme
Version: 1.0.0
Author URL: https://www.studiopress.com/
Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
WooCommerce Support: ?

### Templates ###

Overrides: –

### Subscriptions ###

WCS_DEBUG: ? No
Subscriptions Mode: ? Live
Subscriptions Live URL: https://members.clickminded.com
Subscription Statuses: trash: 1
wc-active: 50
wc-pending-cancel: 1
wc-on-hold: 3
wc-cancelled: 14

WooCommerce Account Connected: ? No
Report Cache Enabled: ? Yes
Cache Update Failures: ? 0 failure

### Store Setup ###

Country / State: United States (US) — Wyoming

### Subscriptions by Payment Gateway ###

PayPal: wc-active: 5
wc-cancelled: 9
wc-on-hold: 3
wc-pending-cancel: 1

Stripe: wc-active: 45
wc-cancelled: 5

### Payment Gateway Support ###

Stripe: products
refunds
tokenization
add_payment_method
subscriptions
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subscription_payment_method_change
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PayPal: refunds
products
subscriptions
subscription_cancellation
subscription_suspension
subscription_reactivation
subscription_amount_changes
subscription_date_changes
subscription_payment_method_change
subscription_payment_method_change_customer
subscription_payment_method_change_admin
multiple_subscriptions

Test Gateway: products
subscriptions
subscription_cancellation
subscription_suspension
subscription_reactivation
subscription_amount_changes
subscription_date_changes
subscription_payment_method_change
subscription_payment_method_change_customer
subscription_payment_method_change_admin
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refunds

### Product Bundles ###

Database Version: 6.16.0
Loopback Test: ?
Template Overrides: –

### WooCommerce PayPal Payments ###

Onboarded: ?
Shop country code: US
WooCommerce currency supported: ?
PayPal card processing available in country: ?
Pay Later messaging available in country: ?
Webhook status: ?
Vault enabled: ?
Logging enabled: ?
Reference Transactions: ?
Used PayPal Checkout plugin: –
Tracking enabled: –

### Admin ###

Enabled Features: activity-panels
analytics
coupons
customer-effort-score-tracks
experimental-products-task
experimental-import-products-task
experimental-fashion-sample-products
experimental-product-tour
shipping-smart-defaults
shipping-setting-tour
homescreen
marketing
mobile-app-banner
navigation
onboarding
onboarding-tasks
remote-inbox-notifications
remote-free-extensions
payment-gateway-suggestions
shipping-label-banner
subscriptions
store-alerts
transient-notices
wc-pay-promotion
wc-pay-welcome-page
wc-pay-subscriptions-page

Disabled Features: minified-js
settings

Daily Cron: ? Next scheduled: 2022-09-19 13:33:50 +00:00
Options: ?
Notes: 48
Onboarding: skipped

### WooCommerce Payments ###

Version: 4.6.0
Connected to WPCOM: Yes
Blog ID: 206405069
Account ID: acct_1Kyg1x2HivOwf50g

### Action Scheduler ###

Complete: 18,350
Oldest: 2022-08-19 13:40:04 +0000
Newest: 2022-09-18 16:13:11 +0000

Pending: 56
Oldest: 2022-09-18 16:19:10 +0000
Newest: 2023-03-16 08:40:49 +0000

### Status report information ###

Generated at: 2022-09-18 16:18:24 +00:00

xue28 (woo-hc)

(@xue28)

2 years, 2 months ago

Hi @clickminded

Thanks for sending the System Status Report.

I replicated the scenario on my test site, however, I am unable to reproduce the issue on my end. When copying the billing address to my shipping address, it is copying successfully.

This kind of problem is usually caused by a conflict with your theme or with another plugin present on your site. Can you please try to perform a full conflict test and see if that works?

https://woocommerce.com/document/how-to-test-for-conflicts/

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