Shipping Address incomplete

  • Resolved Jack

    (@redindieguy1)


    6 years, 8 months ago

    Hi all,

    I noticed that in the recent updates, the street number is no longer being properly allocated in the Receiver Address field in the Shipcloud Versandzentrum. The number appears in the same string as the street name, so generating the Postage results in an error, requiring me to manually edit the street/number.
    Any fix for this?

    Best

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Author André Cedik

    (@andrecedik)

    Hi Jack (@redindieguy1),

    we didn’t touch this feature in our latest release, so I’m keen to find out what the reason for this might be. Could you give me an example of an address that wasn’t split correctly?

    Thanks
    André

    Thread Starter Jack

    (@redindieguy1)

    The problem has existed for the last few updates. It affects every order I get and every delivery address. The sender address is fine.

    Plugin Author André Cedik

    (@andrecedik)

    I’d really love one or two examples to check this myself if it’s possible. You can send an email at [email protected] if you don’t want to post them here.

    Plugin Author André Cedik

    (@andrecedik)

    Hi @redindieguy1,

    did you manage to send us a few examples? I didn’t get a support request regarding this.

    Thread Starter Jack

    (@redindieguy1)

    Perfect. I’ll send a mail with an example.

    Plugin Author André Cedik

    (@andrecedik)

    I think we resolved the issue. So I’m closing this ticket for now.

Viewing 6 replies - 1 through 6 (of 6 total)
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